Customer Services Representative: Madison Approach Staffing Inc.

Company located in the Westchester area has an immediate opening for a Customer Service Representative. Qualified candidates must be technically sound, work schedule from 10:00am until 6:30pm, including weekends, with Wednesday and Thursday as days off.

SUMMARY: The ideal customer service representative will be required to provide exceptional service while working in a fast paced and professional environment. A successful candidate will be able to provide a consistent level of superior support while remaining knowledgeable of all products and promotion campaigns.

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactory.

· Handle high volume of inbound telephone calls while providing customer service technical support via email. CSR will be required to handle a minimum of 75 calls and provide 50 email resolutions per shift.

· Proactively educated our customers on products and current promotions.

· Identify customer needs and concerns while offering award winning solutions in order to create satisfied and repeat customers.

· Drive company efforts and campaigns by offering customers the option to purchase additional items that compliment their order selections.

· Partner with the production personnel on questions as related to customer orders including but not limited to quality and fulfillment concerns.

· Effectively communicate using consumer friendly and appropriate language.

QUALIFICATIONS: Only candidates with the following qualifications and skill set will be considered.

· Superior verbal and written communication skills, spelling and grammar required.

· Excellent decision making skills with outstanding attention to details.

· Proven problem solving skills.

· Ability to work effectively in a team environment while offering support to coworkers and management.

· Must possess strong PC or Mac navigational skills.

· Established ability to remain calm and focused at all times.

· Ability to handle multiple inquires at one time without compromising service and integrity.

· Computer configuration and knowledge of firewall software and networking.

· Digital photographic or imaging experience is desired.

· Must possess excellent interpersonal skills while building rapport with customers, coworkers and management.

· Must have excellent listening and questioning skills.

· Bilingual a plus

EDUCATION and/or EXPERIENCE:

· Minimum of 4 years of proven exceptional and professional customer service in a call center environment.

· College degree preferred or exceptional customer service work history .