Position Summary

In this position, the Nurse Manager, under the general direction of the director, and in collaboration with the clinical staff, is responsible for the day to day operations of a specific unit. The Nurse Manager is responsible for human resource management, quality management, budget management, core work flow initiatives, facilitation of inter/intra-departmental communication, and the maintenance and monitoring of regulatory standards of care.

Essential Duties and Responsibilities

Nurse Manager Responsibilities

Daily Management

·Ensures adequate staffing to meet demands of care unit

·Working collaboratively with unit council, validates schedule and manages staffing software to ensure accurate information.

·Measures effectiveness of processes utilized to improve patient flow, patient satisfaction, staff satisfaction, and physician satisfaction in collaboration with director.

·Uses data to drive process change and reengineer workflow in collaboration with unit council and director.

·Investigates all major complaints, develops action plan in collaboration with clinical staff, and reports findings and expected action items to director

·Facilitates orientation process for all new hires in coordination with the unit councils.

·Facilitates the UOR process, ensuring appropriate follow up and communication

·Manages unit specific processes in collaboration with unit councils to meet all regulatory standards.

·Identifies special needs of patients, co-workers, physicians and their staff and communicates these to other team members.

·Develops, implements, and evaluates a learning plan in collaboration with unit councils, to support the implementation of a quality improvement project.

·Reviews patient satisfaction surveys. In collaboration with unit councils, utilizes a problem solving approach in resolving patient satisfaction issues.

·Participates in the development and management of best practice guidelines, using evidenced based approach specific to area of specialty, to ensure standards of care are being met.

·Identifies potential areas of program/project development for service line, hospital, referral areas, or community, in coordination with the APRN’s, directors, and staff.

·Assists in coordination of the gathering of data, planning, implementation, and evaluation of programs/projects. Participates in service line development

Decision Making

· Explores information for decision-making and defines issues clearly integrating different ideas and perspectives

· Emphasizes long-term versus short term solutions to problems that arise, using a structured problem solving approach to correct the root cause of a problem

• Provides necessary resources/cooperation so that innovative solutions can be implemented.

Leadership Communication and Skill

• Promotes evidence based nursing practice

· Identifies various constituents and develops appropriate communication approaches, suspending judgment until all points of view are fully explained and understood.

· Identifies decisions that can be made alone and which need consultation with others and makes timely decisions, minimizing emotional and impulsive decisions and crisis management

· Supports, provides, clarifies, and ensures adherence to SVH, and departmental direction and policies and incorporates department within the strategic goals of St Vincent .

· Effectively directs his/her group through change management processes and facilitates groups to achieve desired results reflecting the group's ideas and input

· Encourages and uses positive human resource practices throughout the department, including: mentoring, using performance management techniques - setting objectives, providing feedback, evaluating results, defining roles and responsibilities with direct reports, training and developing staff, using coaching/counseling to improve or sustain performance and making effective hiring, promotion, transfer, disciplinary, and termination decisions

Business Acumen

· Possesses a thorough understanding of the healthcare environment and keeps current on industry developments, including the Catholic healthcare ministry.

· Maintains financial accountability for assigned departments; functions within established budget.

· Examines alternative methods of providing required services in order to reduce departmental supply and personnel costs.

· Combines ethical judgment with technical skills within the policy and legal guidelines of the institution; understands the legal, social, economic and political forces which influence the health care system.

· Effectively uses financial information for strategic and operational decision making and participates in the preparation of annual budgets for capital equipment, personnel, supplies, and other departmental costs

Organizational Responsibilities

· Respects and appreciates individual differences in perspective and background; recognizes others as individuals by showing respect for their beliefs/values and treating them with fairness and understanding.

· Understands the organization's mission, vision, values, and strategies and how they shape the organization and integrates the mission, vision and values into departmental activities and uses them as a guide in decision-making.

· Understands how the organization operates and evaluates the impact of his/her decisions on other work teams, promoting teamwork across the organization