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Guest Service Insurance Specialist: DaVita

Job ID076341
Company NameDaVita
Job CategoryHealthcare; Insurance
LocationErie, PA
Position TypeFull-Time, Employee
Experience2-5 Years Experience
Desired Education LevelBachelor of Science
Travel AmountUp to 50%
Date PostedNovember 10, 2009
View DaVita profile and job listings

Great opportunity to join Fortune 500 Healthcare Company



DaVita is making a difference in the lives of our patients and the communities we serve. We feel we have a great opportunity for you and invite you to experience the difference.
The Guest Service Insurance Specialist provides insurance and service support to the dialysis facilities to help support and retain patients. The Guest Service Insurance Specialist is responsible to provide guidance and information to patients on insurance and the implication of different insurance options allowing the patient to make informed insurance decisions. Guest Service Insurance Expert's primary focus is on patients ensuring that their insurance questions are addressed and resolved.
The Guest Service Insurance Specialist may also be involved in supporting the team through mentoring other team members, being involved in special projects, marketing to new patients and acting as liaisons and experts on specific topics affecting the Insurance Management program.
What you do is vitally important at DaVita-and in the lives of our patients and their families. As part of our professional team of Guest Services Insurance Support Specialists, you will ensure the compassionate, professional delivery in assisting our patients and teammates with Government Healthcare Insurance matters. Including, but not limited to:
  • Proactively build patient relationships, ultimately resulting in Patient Retention
  • Coach patients on coverage options, implications of various insurance options and providing information to help patients make informed decisions
  • Act as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
  • Ensure patients have full coverage
  • Provide high level customer support to primarily Government Healthcare Insurance patients, but also to include Medicare No Secondary, Commercial Patients, Medicare/Uninsured patients
  • Report on patient portfolio
Here is what you can expect when you join our Village.
  • Fun, relationships-based culture-patient- and teammate-driven
  • FORTUNE 500 stability-with the nation's largest independent provider of dialysis services
  • Training Magazine Top 125 award-winning education
  • Multiple career paths (Fact: Over 25% of ALL positions are filled with internal teammates. Better yet, over 50% of our management positions are filled with internal teammates).
  • Clinical outcomes consistently ranked above the national average
  • Exceptional benefits-including the healthcare industry's most generous profit sharing program
To star in this role, candidates MUST have:
  • A strong foundation with commercial insurance plans and benefits (PPO, HMO, POS, etc)
  • Ability to travel up to 75% LOCALLY (within 50-100 miles) - mileage reimbursed
  • Presentation and reporting skills
  • Service Excellence driven with a passion for patient care
  • Effective problem solving and consulting skills
  • Proficient with Microsoft Office (Excel, Word, PowerPoint)
  • Personal values in line with DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment & Fun
We highly prefer:
  • 2+ years in healthcare, working with clinical teams and patients
  • Basic understanding of Medicare and Medicaid insurance coverage
  • Bachelor's degree preferred but not required



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