Whats T-Mobile Customer Service like?

Its delivering the best customer experience and enriching peoples lives by solving problems quicklythe way only you can when youre part of a great team. We work together to deliver the best customer solutions, and we celebrate our successes together. At T-Mobile, we dont just talk about company values, we live them. Ready to bring your passion for great solutions to one of our fast-paced customer service centers? Join us now and together we will become Americas most highly regarded service company.

Start writing your story. Be part of ours.

CSR 2, Technical Care

In todays hectic environment filled with constant motion, we at T-Mobile USA pride ourselves on providing wireless communications that allow our customers to stick together with the people who mean the most to them. Based in Bellevue, Washington, T-Mobile USA, Inc., is the mobile communications subsidiary of Deutsche Telekom AG (NYSE: DT) and serves more than 30 million customers nationwide. We have more than 40,000 employees who work together to keep our customers connected through the quality of our service, the span of our coverage, the reliability of our network, and the value of our plans.

TECHNICAL SUPPORT REP

Use Your Tech Savvy To Help Our Customers Stick Together!

A key component of T-Mobile’s commitment to outstanding customer service is our talented Technical Support team. Our Technical Care Representatives provide friendly, easy-to-understand troubleshooting guidance for all inquiries resulting from handset or data devices and technical service issues.

OPPORTUNITY-YOUR CHANCE TO SHINE

At T-Mobile, we have a broad range of service offerings, data devices and one of the most extensive networks in the country. But that only means something if our loyal customers are empowered to make the best use of them! The quality that makes T-Mobile’s Technical Care Reps stand out is their ability to translate complex technical information into user-friendly terms our customers can easily understand. In this role, you’ll assist customers who are having technical phone issues and enjoy the satisfaction that comes when an often simple fix can really make a customer’s day! With extensive training and team support, you’ll have the tools you need to educate a wide range of customers from all across the U.S. Plus, you’ll also enjoy the incentives and recognition T-Mobile has in place to reward the efforts of your performance and the opportunities for advancement make it perfect for people looking to establish a long-term career with T-Mobile.

TALENT SUITABILITY-ARE YOU THE RIGHT FIT?

Our most successful Technical Care Reps are outgoing quick learners who multi-task and combine people and technical skills with ease. Flexible and adaptable, they flourish in an environment where constant change around T-Mobile’s ever-evolving equipment and services is the rule. Our Technical Care team members have to work well within a dynamic team environment and use their interpersonal skills to support both their customers and their peers.

RESPONSIBILITIES:

• Answer calls and deliver exceptional customer service to build customer satisfaction and loyalty.

•Troubleshoot all technical inquiries regarding network coverage, device information and data services.

•Utilize all one-line resources/tools (i.e. ALR, HLR’s and MVP’s via Crosstalk/SMR) to troubleshoot and diagnose customer issue for resolution.

•Use applications to view customer network profiles.

•Keep aware of possible trends and report these findings for tracking.

•Stay current with email notification regarding network issues.

•Support Customer Care in times of need by answering calls with billing, coverage, and troubleshooting related issues.

•Complete ongoing training to stay abreast of product, service and policy changes.

•Provide effective and timely resolution of a range of customer inquiries

•Strive for one-call resolution of customer issues.

•Increase the customer experience by providing information on new products, rate plans, and services.

PREFERRED QUALIFICATIONS:

•Six months to one year customer service, or technical support experience

•Call center, wireless, PC, Cable Modem, Telecom, or other Technical Environment experience a plus

•Demonstrated competency in Windows based environment, keyboarding proficiency, internet savvy and use of automated systems

•High School diploma or GED certificate

•Excellent verbal and written communication

•Strong problem solving skills

•Outstanding analytical skills

•Ability to thrive in a lively working environment and multi-task

•The flexibility to work weekends and other varied shifts as assigned

The benefits of teamwork

What more can you expect? At T-Mobile, its high energy from day one: career growth, personal recognition, and diversity are all part of the mix. Youll enjoy competitive pay, special employee phone plans, generous paid time off, tuition assistance, medical and dental coverage, a great company-matched 401(k) plan, advanced training, and more.