Payday Advance Supervisor: Cash America International

Job Description

Job Title: Payday Advance Supervisor
Reports To: Payday Advance Market Manager

Position Summary

Payday Advance Supervisors have responsibility and accountability for carrying out the day-to-day operation of a Payday Advance location, including leadership and development of all store personnel, and meeting or exceeding all financial goals and profitability. The Supervisor oversees all aspects of running a store including customer service, sales and marketing, meeting or exceeding performance objectives, collections, and all other duties that support the growth and overall operation of the store as assigned by his/her Market Manager. Supervisors must comply with all Company policies and procedures, and must ensure proper company standards of quality in all areas of running the business.

Minimum Qualifications

• Two years employment experience in a customer service industry
• One year management or supervisory experience with desire to lead and work with a team
• Cash handling experience, preferably in a retail environment
• Collections experience and sales/marketing experience preferred
• Able to multi-task in a fast-paced professional environment
• High-energy sales personality
• Ability to develop and implement local store marketing plans, as well as prospect for new customers to increase store’s local market share
• Detail oriented with strong organizational skills
• Solid written and verbal communication ability
• Able to work independently without supervision
• Excellent work ethic and a strong business sense
• Computer literate such that the coworker is able to accurately enter customer data into a computer database and extract data through existing reporting tools
• Able to correctly operate office equipment such as fax machines and copiers
• Able to work at least 45 hours per week
• High school diploma or equivalent
• Must have a valid drivers License
• Must have a motorized vehicle available during working hours for store to store coverage, marketing, meetings and banking purposes
• Must have proof of insurance

Principal Accountabilities

• Create and promote a customer-friendly atmosphere in the store by greeting and meeting each customer in a friendly and helpful manner. Assist customers with payday advance process, including without limitations, answering all customer questions and concerns in person as well as over the phone.
• Manage all administrative processes and procedures within the store, including without limitations, auditing, reminder calls, local store marketing, store presentation, collection duties, cash drawer balancing, daily banking procedures, store opening and closing activities, store systems, security checks, daily reports, and all other duties as assigned.
• Review store’s daily operating, production, and performance reports, communicating results to staff and setting goals for Associates that will maximize store profits. Make any necessary changes in operations that maximize the use of store assets, control loan balance, and generate new business through the use of local marketing.
• Satisfy or exceed goals for each area of responsibility: Financial (including loan balance, collections, and profitability), Customer Relations, Store Standards, and Human Resources (recruit and retain quality Associates).
• Insure that all operating standards meet or exceed the expectations established by the Company.
• Provide security (without limitation) for confidential data maintained at the store. Place customer information in the appropriate file cabinet (active, inactive and declined). Insure cabinets remain securely locked as required by company operating standards. When appropriate, properly destruct documents by following designated company operating procedures.
• Develop and implement store marketing plan, sales strategies, and marketing objectives.
• Source and recruit Associates, ensuring each individual employed is the best available talent for the store.
• Train Associates to insure the development needs meet prescribed Company standards.
• Lead and direct Associates to accomplish performance goals and objectives.
• Evaluate performance of Associates, giving each individual consistent and fair feedback on his/her performance on both and ongoing basis, and formally with an annual written appraisal.
• Implement, test, and maintain internal controls for store including security, audit procedures, and cash controls.
• Provide clear and concise communication to store coworkers so that all coworkers understand store’s mission and profit objectives. Communications should take on the form of meetings, memos, and general bulletin board postings.