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Customer Account Executive - Madison, Mississippi: Comcast Corporation

Southern Division

Customer Care - Residential

Handle large volume of incoming telephone calls, covering full range of customer services in a prompt and professional manner, obtaining all information for resolution of transaction
Answer customer questions regarding Comcast Digital Voice (CDV) and High Speed (CHSI) product, as well as, other new products as they are launched
Troubleshoot calls from client base located throughout the Southeast (Texas, Florida, Georgia, Mississippi, etc.)
Demonstrate a solid understanding of our various products and services to ensure an accurate description is provided to customer ensuring quality service and retention
Candidate must be willing to work a flexible schedule since the Advanced Solutions Center is open for business 24/7, 365 days of the year


Required Skills:
High School diploma or the recognized equivalent with a strong desire for professional development and continued learning
One to five years of customer service experience in a high-contact, service-related environment
Minimum of one year of call center troubleshooting experience is strongly preferred
Minimum one year of technical support troubleshooting with ISP or other experience is highly desirable
Above average PC skills in a Windows environment
Excellent telephone skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner
Ability to maintain professionalism in highly stressful situations and adapt quickly to change
Ability to seek solutions for customers in a fast-paced environment
Punctual, regular, and consistent attendance is required