UnitedHealth Group is among the most ambitious Fortune 25 companies you'll ever meet. Through our family of businesses, we're working to make the health care system perform better for more people, in more ways than ever.
Simply put, we think the entire system can be greater than it's ever been. And that drives us to work harder, aim higher, and expect more from one another.
Here, you'll be empowered to make an immediate impact for millions of others. And you'll achieve more than you ever expected. How does that fit with your plans?
Customer Service Representative - Southfield, MI-314740
UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.
Description
AmeriChoice, a UnitedHealth Group company, is a recognized leader and innovator in providing managed health care solutions to its membership, which includes Medicaid, Medicare and SCHIP beneficiaries. With over a decade of growth and success, we are poised for continued expansion of our services in this dynamic marketplace. Our commitment to this specialized market makes a genuine difference in the lives of our 1.8 million members. Join us, do rewarding work, and build a great career.
Customer Service Representative - Southfield, MI
Position Description:
Answer simple incoming calls from providers and members while ensuring a high level of customer service while maximizing productivity with minimum downtime. Resolve basic types of customer service inquiries.
Primary Responsibilities:
- Respond to:
- Benefits calls
- Eligibility calls
- Member material requests
- Provider look-up calls
- Authorization calls
- Basic member administration calls
- Explanation of Benefits
- Provide excellent customer service to both members and providers by:
You can be a part of this team. You can put your skills and talents to work in an effort that is seriously shaping the way health care services are delivered
Qualifications
Qualifications:
- 1 + years customer service experience in a call center
- High School Diploma or GED is required
- MS/Office (Word, Excel & Outlook) skills are required
- Must be able to work with established quality and productivity standards
- Must be able to adhere to a attendance schedule
- Bilingual skills are preferred (English / Spanish) or (English / Arabic)
- Claims process background is preferred
- Experience with medical terminology is a plus
- Coding background is preferred
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.In addition, employees in certain positions are subject to random drug testing.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. |
