Training Specialist: Konami Gaming

• Provide training for customers and employees which demonstrates comprehensive understanding of adult learning theory and technical aptitude/detailed knowledge of systems and peripherals.
• Develop professional materials and curriculum that meets the needs of KGI customers and complies with company and industry standards.
• Develop, maintain, and update training manuals and documentation for KCMS. Training will encompass but not be limited to:

- Full overview training on the KCMS system and its functionality

- Operational process training for the use of KCMS in a Casino environment including demonstrations on how to take full advantage of all KCMS features

• Learn and Maintain in-depth knowledge of KCMS functionality and features.
• Maintain in-depth knowledge of Casino operations and how KCMS supports those functions.
• Conduct training on new features, enhancements, and upgrades for Konami Customers and staff.
• Assist in the regular testing and maintenance of training database and peripherals to ensure they are current and in good working condition. Set up and maintain training environment and facilities at Konami as needed.
• Partner with the Project Manager and System Implementation Team to provide customer training and support during KCMS installations and conversions.
• Work with the Systems Technical Support team to provide customer support including updating issue tracking systems and responding to customer inquiries.
• Cooperate with the Sales and Implementation teams to ensure training is aligned with customer requirements and expectations.
• Maintain a high level of integrity, professional behavior, and appearance at all times – Represent the Konami brand professionally on customer site.
• Comply with all company policies and procedures as noted in the Konami Gaming Employee Handbook and otherwise communicated (email, meetings, etc.) procedures and policies.
• 50% travel to customer locations to provide on-site support and training.

Bachelors in Business Administration, Accounting, or related degree preferred or equivalent experience. Training certification preferred.

Training experience is required. Previous hands-on and/or working knowledge of casino accounting and finance operations is preferred. Technical aptitude for systems and peripherals also preferred. Candidate must possess the necessary skills to develop and critique training documentation/performance in a professional environment