 Field System Specialist - Orlando, FL-90865 Description Pitney Bowes Enterprise Service Solutions (ESS) is seeking qualified candidates for a Field Systems Specialist (FSS) position based in the Orlando FL area meeting specific qualifications. This full time position provides installation and repair of Pitney Bowes solutions including Arrival™, SendSuite™Shipping, PBFIRST ™, or Business Manager™ primarily in the state of Florida with some travel and work into Jacksonville and other Southeastern states. Up to 50% overnight travel may be required.
Field Systems Specialist
The Field Systems Specialist demonstrates a high level of proficiency in performing all activities associated with installing, servicing and maintaining a wide range of Pitney Bowes products and solutions in a geographic territory. This position requires excellent customer facing communication skills, computer literacy/skills, working LAN knowledge, systems integration and software troubleshooting, end-user operator training skills as well as excellent electromechanical troubleshooting and repair ability. All aspects of revenue-generating functions such as billable consulting services, EMA/SLA sales, billable professional services and parts/supplies are part of the Field Systems Specialists responsibilities.
Essential Functions:
Maintains service level of assigned product line. Ensures customer satisfaction through the maintenance of product up time to prescribed levels. Combines competent functional knowledge of equipment with customer application(s) and use. Provides end-user training and creates job aides for system administrators/operators. Plans and coordinates installations through Deployment Specialist and/or Project Manager. Plans and coordinates product support via handheld mobile device and direct customer contact.
Maintains high level of equipment up time through knowledge of products and customer requirements and applications. Successfully completes company-based training programs and keeps current with applicable technologies through formal education and/or other means.
Receives technical guidance from and supports Systems Engineers and other Field Systems Specialists. Works directly with senior staff and end-user operators at customer site or in other settings as required.
Contributes to revenue growth through solicitation and sales of billable professional services, parts, EMA/SLA's and other programs including supplies, etc. Maintains current knowledge of revenue enhancement opportunities across Sales/Service/Direct Marketing spectrum. Provides added value to customer through recommendation of billable professional services and upgrade of EMA/SLA's or other means: parts, supplies, etc.
Protects Mailing Systems revenue by ensuring integrity of metered mail. Understands and maintains statutory requirements of metered mail system with USPS and educates customer of it.
Maintains work area, equipment and tools in a safe and working condition. Adheres to all statutory and company mandated safety regulations and informs customers and/or internal staff of any and all concerns
Pitney Bowes offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, tuition reimbursement, vehicle and mileage reimbursement, and much more.
Pitney Bowes is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply. Qualifications The successful candidate must be able to demonstrate the following qualifications:
· CompTIA A+, Network+ Certification
· AS degree with specialization in electromechanical, electronic and computer hardware/software or equivalent background
· Proven performance (typically 2-4 years) in technical service and customer relations for complex business equipment and systems such as mailing, inserter, copier or facsimile, LAN, telecommunications and computers
· Ability to determine systems requirements and configuration
· Ability to determine peripheral communication device parameters
· Working knowledge of LAN operations
· Ability to recognize product capabilities/limitations
· Ability to analyze hardware and software problems
· Ability to actively solicit and deliver new billable professional services
· Knowledge of Microsoft Office Applications i.e. Word, Excel, Access
· Working Data Communications knowledge
· Strong Communication skills both oral and written
· Excellent listening and observation skills
· Excellent interpersonal skills and patience
· Mailing/Shipping/Imaging industry knowledge preferred
· Ability to adapt to changing environment in the areas of products and technology, customer personalities and customer knowledge levels
· A valid driver's license with a clean driving record and reliable vehicle for daily travel to multiple customer locations
· Ability to transport at least 35 lbs.
· Willingness to submit to a pre-employment drug screen and criminal background check 
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