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Representative Field Service, CT: Sysmex Corporation

Find a Better Way ...

...to use your skills and experience.

This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.

Headquartered in Kobe, Japan, Sysmex America is located in Mundelein, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.

Find a Better Way...

...to use your skills and experience.

This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.

...to improve the lives of others.

Headquartered in Kobe, Japan, Sysmex America is located in Mundelein, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.

...to build a promising future.

We currently have a great opportunity available for a Field Service Representative. The FSR is responsible for servicing the Sysmex product lines in an assigned territory, with frequent travel within a specific geographic district. The position will require support to other districts as necessary. This position is responsible for ensuring and maximizing customer satisfaction with Sysmex product lines through technical excellence and direct customer communications. This position is also responsible for ensuring that all units and systems continue to operate to specifications. This is done primarily by regular and complete Scheduled Maintenance with repair services as needed.

Essential Duties and Responsibilities:
1. Install, maintain, and repair Sysmex instruments and systems, including:
o Identifying and analyzing instrument problems,
o Repairing to meet specifications,
o Escalating exceptional issues to minimize customer down-time.
o Performing pre-installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies.
o Scheduling modifications as indicated in the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes.
o Monitor and respond to communication devices during all scheduled times.

2. Sell Service Agreements and Sysmex remote connectivity tool, SNCS to existing and new customers.
3. Support and provide ownership of technical issues at existing customer sites.
4. Work cross-functionally with other Sysmex Associates (FSR/FSS/TC/ISC/HSAS) to ensure total customer resolution and maximize very satisfied customer base.
5. Properly document all service related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records.
6. Perform duties within defined service standards, including but not limited to on-time and within labor hour goals for scheduled maintenance, demand service events, installations, and first-visit repair rates.
7. Miscellaneous duties include:
o maintain expenses within guidelines
o maintain high level of customer account management and organization skills
o maintain control of parts inventory and all company property
o perform duties in such a manner as to develop confidence, promote goodwill, and maintain or improve credibility with regard to quality of products and customer service
o promote Sysmex America, Inc. as a leader in the diagnostic market
o promote effective, positive and productive communication and teamwork between all Sysmex personnel

8. Other duties as requested.

BASIC DESCRIPTION REQUIREMENTS
KNOWLEDGE/SKILLS:
Education/Knowledge Required
Demonstrated knowledge of clinical laboratory industry. Associates or equivalent in electronics, or military service and training in electronics or equivalent

Certificates, Licenses, Registrations
Electronics and/or laboratory science. Completion of Sysmex-certified instrument training.

Experience Level
Direct experience desirable with Sysmex hematology instruments in a service, applications, technical support or other capacity would be desirable. Prior Field Service or laboratory experience is preferred.

Language Skills
Excellent command of English, both verbal and written; second language desirable (Spanish, French or Portuguese)

Computer Skills
General computer knowledge in a Windows environment is required. Basic knowledge of LIS systems and interfacing principles desirable.

COMPETENCIES
Utilizing Business Acumen for Decision Making
Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

Managing Work
Effectively managing one's time and resources to ensure that work is completed efficiently.

Stress Tolerance
Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization. Ability to maintain a high energy level and positive attitude.

Building Strategic Working Relationships
Developing and using collaborative relationships to facilitate the accomplishment of work goals

Building Customer Loyalty
Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
Professional appearance and demeanor

Quality Orientation
Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Communication
Demonstrated ability to explain in simple and understandable terms complex technical information associated with Sysmex instrument systems.
Outstanding listening skills, patience and understanding. Demonstrated presentation and influence skills. Team orientation; demonstrated facilitation skills.

Demonstrated interpersonal and communication skills in customer relations management.

Adaptability
Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Applied Learning
Assimilating and applying new job-related information in a timely manner.

WORK ENVIRONMENT & PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Risk.
Regular exposures to risk that may require special training and precautions.

Physical Demands.
Moderate physical activity. Routine handling of objects 21 to 50 pounds; continuous (at least 80% of time) walking or inspections, keyboard or CRT work. May require periods of moderate discomfort due to noise, dust, lighting and/or other conditions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

0-3 Years Experience

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