STORE MANAGEMENT: Rochester Clothing

Summary: The Store Manager is responsible for the overall operation and performance of the store, which includes sales, merchandising, operations, staff selection and supervision, training and development, loss prevention, expense control, adheres to all company guidelines and procedures to ensure efficient daily operations. The Store Manager’s primary job function is to be fully accountable for the success of their store, driving sales and profitability while directing all aspects of store operations. The Store Manager must create an environment that activates the customer’s desire to buy and increase customer loyalty.

Essential Position Responsibilities

• Increase performance through gracious communication, accountability in goal setting and visionary leadership
• Creates and maintains a strong customer focused culture by driving sales and business through developing the skill level, talent and impact of all people directly reporting to them
• Leads by example, ensuring every customer receives a positive brand experience
• Responsible for visual presentation and operational standards by ensuring effective implementation of all visual and operational direction with urgency and proper planning. Ensure the total presentation and display of merchandise is impactful, customer focused and maximizes sales. Ensure that standards are being followed including floor sets, cleanliness, marketing, signage and sales promotion.
• Must posses an entrepreneurial spirit by building relationships with the guests and the community to ensure long term business growth
• Major focus areas affecting profitability include but are not limited to: Customer Service, Comparative Sales, Catalog Sales, Inventory Control (Shrink) and Risk Management (Safety, Workers Compensation and General Liability)
• Provide on-going coaching and counseling, implement performance strategies, create succession plans and effectively manage performance and corrective action processes in order to drive Human Resource planning.
• Develop consistent methods for appropriately communicating to the District Manager
• Manage exceptions and non-compliance at the store level
• Recruit and hire top talent, responsible for recruiting and developing a sales-oriented team, filling open Assistant Manager and Sales Associate positions and maintaining a strong bench of candidates at all times
• Monitor all associates with potential and sponsor for developmental programs
• Responsible for orientating all new hires to the store and to the company, ensure compliance to company policy and procedure and provide training support to all company initiatives.
• Qualifications & Requirements
• 3-4 years of retail experience, with at least 2 years in a supervisory capacity
• High school diploma or equivalent, college or university degree a plus
• Excellent interpersonal, creative problem solving, organizational and time management skills
• Proven ability to identify top talent, create teams and train, develop, retain great people
• Demonstrates high quality service techniques and philosophy, including customer service, problem/complaint resolution and clear ability to effectively perform these tasks.
• While performing these duties of this job, the associate may be required to work alone, long hours including daytime, evening, weekends and holidays and on occasion be required to work open to close. Associate must be available to travel to neighboring store locations as needed. The associate must be self-motivated with the ability to work independently and make decisions.