Description
Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
We offer
· $9.00 an hour for our 8 week paid training
· Competitive Wages after training
· Health, Vision, and Dental Benefits, and an employee discount digest with discounts to cell phones, laptops, gym memberships and more!
· Advancement Opportunities and 401K!
· Variety of full time shifts with opportunities for overtime
· Exciting and Fun Work Environment
Our Requirements
· At least 18 years of age with High School Diploma or GED
· Must have computer navigational skills
· Must type 25+ wpm
All applicants must be fluent in English and be able to communicate with customers in a clear and understandable manner.
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If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following:
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customer needs.
Provides functional guidance, training and assistance to lower level staff.
Provides assistance, training and troubleshooting support to lower level staff.
Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
Prepares standard reports to track workload, response time and quality of input.
Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
All other duties as assigned.
Customer Care Analyst: (Applies to job code 150050)
Responsible for the timely reporting, escalation and resolution of day-to-day operational problems.
Coordinates Call Center Operations service delivery activities with assigned internal clients.
Provides analyses and recommendations on service delivery improvements, performance metrics and enhancements to productivity.
Develops and recommends quantitative measures and performance metrics.
Manages ad hoc technical projects requested by assigned internal client.
All other duties as assigned.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling 866-419-2226 .
