Customer Service Agent: eTelecare is now Stream Global Services

CUSTOMER SERVICE AGENTS

We treat our customer service agents like winners. In addition to great pay and benefits, you can get your career on track with our new Career Progression Program. It’s a plan where customer service agents can earn promotions based on their performance. Join us and you can receive:

• $9.00 per hour base pay
• Higher Pay for Bilingual Reps
• Work up to $13.50 per hour
• Plus, up to $1.50 extra per hour for evenings and weekends
• Perform well and get promoted after 1 month, 6 months and 1 year
• Several shifts are often available - full and part time
• Medical and dental coverage
• 401K
• Paid Time Off (PTO)

As a customer service agent, you’ll be assisting people all over the country, providing advice and solving problems. It can be challenging work, but you’ll be rewarded for helping people quickly and professionally, and making them smile.

You will answer calls from customers, helping them resolve issues and solve problems while inputting their call information into the computer. A paid two-week program will teach you the information you need to know to get started. You will also learn while on the job. As a customer service agent, you must be able to handle large volume of inquiries, and navigate the computer, while providing superb customer service.

Qualified candidates will possess:

• Excellent communication skills – written, verbal and active listening
• Ability to multi-task
• Strong interpersonal skills
• Good documentation abilities
• Solid organizational skills
• Ability to work in a team environment
• Detail orientation
• Friendly personality that enjoys assisting customers
• Ability to work in a structured environment
• PC skills; experience with Windows-based computer applications a plus

Apply in person:

1020 Willowreek Dr. in Jacksonville

Or Online:

www.stream.com/careers

*An offer of employment made to any candidate will be contingent upon the satisfactory results of a background check. The background check may include one or more of the following: education verification, employment verification, criminal check, sex offender registry check and drug screen.