Patient Service Specialist: The Vancouver Clinic

Summary: This is a call-center environment, very busy phones, heavy computer, must provide great customer service! $13.23 min
EDUCATION AND SKILLS
• High school diploma or equivalent.
• 2-4 years experience in either medical office setting or in the health insurance industry.
• Excellent verbal and written communication skills.
• Ability to handle pressure situations while maintaining tact and diplomacy.
• Working knowledge of medical terminology.
• Ability to work independently yet operate as an integral part of a team.
• Able to independently organize and prioritize work flow.
• Working knowledge of computers and basic software programs.
• Experience with multi-line phone system helpful.

Benefits: The Vancouver Clinic covers the cost of the basic medical and dental insurance for the full-time employee. We provide basic term life insurance and long-term disability. We also have a 401K plan with profit sharing. Reduced benefits available for those working 20+ hours per week. On call positions are not benefit eligible.

Description:

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
• Schedule appointments for physicians and ancillary services for all areas within the Clinic.
• Reschedule appointments required by provider schedule changes (bump list). Schedule appointments for patients as providers’ future schedules are “opened” (wait list).
• Handle all aspects of appointment scheduling.
• Perform initial triage of phone call per protocols.
• Handle emergency calls calmly and promptly according to established emergency protocols.
• Verify demographic information on every patient. Document changes accurately. Updates patient demographics in computer as changes are discovered and notifies Business Services as appropriate.
• Respond to patients’ questions regarding referrals.
• Monitor and investigate any delays in authorization/denial/redirection. Notify providers of denials, redirections, or delays.
• Process and enter authorizations for “automatic authorization” referrals.
• Arrange appointments as appropriate, and notify patients.
• Assure providers have all pertinent patient information prior to scheduled appointment.
• Provide patient with appropriate procedural directions.
• Responsible for obtaining referrals and prior authorizations from insurance companies as required.
• Confer with clinical staff to obtain clinical documentations.
• Serve as a centralized resource for insurance referral and prior authorization questions.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

For application process, please visit:

http://www.thevancouverclinic.com/Careers/StaffCareers.ashx?p=1087