*Technical Support Engineer II: EMC Corp.

*Technical Support Engineer II

RSA, The Security Division of EMC, is the premier provider of security solutions for business acceleration, is seeking a Technical Support Engineer II. While proficient in controlling customer situations, and setting expectations appropriately, you are capable of defusing stressful situations while maintaining self-control. You possess strong verbal, written, and inter-personal communication skills as well as strong analysis and interpretation skills.

Analytical skills:

• The ability to understand, isolate, and resolve technical problems that lie within the diverse realms of networking, network security, applications, operating systems and the often complicated nature of a customer’s network environment.
  


• Must be able to understand and solve practical problems which deal with a variety of concrete variables in situations where only limited standardization exists.
  Ability to analyze a variety of instructions furnished in written, oral, diagram, or schedule form.
  

Organizational skills:

• Effective in creating and implementing resolution plans, as necessary.
  


• Must have the ability to multitask, the aptitude to be a quick learner, and able to perform under minimal supervision.
  

Technical Skills:

• One to three years of experience in technical support, systems administration, or a network environment that involves UNIX and Windows (2003/2000/XP/98) systems.
  


• One to three years of practical experience with third-party LDAP based servers such as Microsoft Active Directory, Novell eDirectory, and Sun Java System Directory Server.
  


• The candidate must possess an understanding of basic debugging techniques such as analysis of dump files, tracing, performance tuning, and monitoring.
  


• The essentials of TCP/IP and hands-on experience with configuring and troubleshooting network services such as DNS, NIS or WINS.
  


• Proficient with networking fundamentals and a basic working knowledge with netstat, nslookup, dig, route, ping, traceroute, snoop, tcpdump, for isolation of network issues.
  


• Hands-on experience with the primary functionalities of a network analyzer or a packet-sniffer program for traffic captures
  


• The basics of VMWare Workstation and GSX Server are desired.
  


• Basic understanding of security Authentication techniques and processes a plus.
  

Abiltiy to speak Spanish and/or Portuguese is a plus:

EMC is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace.

EMC does not accept unsolicited Agency Resumes. EMC will not pay fees to any third party agency or firm that does not have a signed "EMC Agency Fee Agreement".

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EMC Corporation (NYSE: EMC) is the world's leading developer and provider of information infrastructure technology and solutions that enable organizations of all sizes to transform the way they compete and create value from their information. Information about EMC's products and services can be found at www.EMC.com.

If you're looking to make a difference, not just in technology but wherever people live and work, to advance what's possible and move the world forward, to work with the sharpest minds in information-come to EMC. And if you're looking for greater balance in your life, we can help there too with healthy work styles, full tuition reimbursement, personal wealth-creation support, and unlimited opportunities to do important and exciting work in IT. For more information on careers at EMC and to apply, click here.

EMC values an inclusive work environment where every employee is encouraged to share their ideas and talents, so we can leverage our diversity. From our diversity, EMC draws the strength to be a world-class company.

EMC is committed to creating an environment of inclusion that has many dimensions-cross-geography, cross-organization, and across traditional lines of difference, such as gender, sexual orientation, ethnicity, and race.

Thanks,
EMC Team