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Sales Generation:
· Meet sales goals
· Analyze available sales reports and data to determine the needs of the business and set business strategies
· Set individual sales goals for sales associates, ensuring goals reflect store business goals
· Continuously motivate sales staff to meet assigned sales and productivity goals
· Support the development of associates’ sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
· Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge
· Demonstrate sales leadership for staff by playing an active role on the selling floor
· Collaborate with Supervisor and Marketing to identify marketing opportunities to support sales
· Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
Customer Service:
· Ensure all associates provide the highest level of customer service
· Ensure staff maintains constant client communication through utilizing their client books
· Manage client database and utilize information to increase sales and client contact
· Resolve all client problems and complaints quickly and effectively
· Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
· Manage all special events inclusive of collection previews, client events, sale events and center events, etc.
· Empower associates to make decisions in the customer’s best interest that also support the Company’s philosophy
Operations:
· Ensure facility maintenance, presentation and organization
· Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash
· Control store expenses and maintain budgets, continually striving to reduce costs
· Schedule associates to maintain adequate floor coverage while maintaining payroll budgets
· Ensure deliveries are properly processed in a timely manner
· Monitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving policies and procedures
· Meet inventory accuracy and shrink requirements
· Ensure staff is trained in all areas of appropriate register usage and maintenance
· Understand and properly execute all management register functions
· Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
· Build and maintain good communication with members of corporate office, regional office, mall office and other stores
· Exhibit proficiency in computer programs used by the Company including: Word, Excel
Merchandising/Visual:
· Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
· Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store
· Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
· Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
· Identify and communicate product concerns in a timely manner
· Communicate inventory needs to support the business goal
Human Resources:
§ Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel
§ Support, implement and provide follow-up for all training programs, seminars, etc.
§ Continually evaluate the performance of each associate and provide constant feedback to ensure results
§ Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
§ Ensure integrity of payroll and the payroll process
§ Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times | 
