UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.
Description
AmeriChoice is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
If you're ready to help make health care work better for more people, you can make a historic impact on the future of health care at AmeriChoice.
We contract with states and other government agencies to provide care for over two million individuals. Working with physicians and other care providers, we ensure that our members obtain the care they need with a coordinated approach.
This enables us to break down barriers, which makes health care easier for our customers to manage. That takes a lot of time. It takes a lot of good ideas. Most of all - it takes an entire team of talent. Individuals with the tenacity and the dedication to make things work better for millions of people all over our country.
Position Description:
Positions in this function are responsible for preparing, processing and maintaining new member or group enrollments.
Primary Responsibilities:
- Load new member or group data into the enrollment database and update the database with changes
- Respond to member eligibility or group questions and verify enrollment status
- Work with various types of member correspondence
- Reconcile eligibility discrepancies, analyze transactional data and submit retroactive eligibility changes
- May also be responsible for inventory control of member and group transactions
You can be a part of this team. You can put your skills and talents to work in an effort that is seriously shaping the way health care services are delivered.
Qualifications
Qualifications:
- High school education or GED required
- 1+ year experience with MS Office (Word and Excel) required
- 2+ years telephone customer service experience required
- 3+ years experience in data entry/research clerical role is required
- Ability to work overtime is required
- Experience using FACETS is preferred
- Experience using MACESS is preferred
- Previous experience with negotiating is preferred
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
