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CALL CENTER AGENT - FT. SMITH, AR
Wingfoot Commercial Tire Systems, LLC with corporate headquarters in Fort Smith, AR is a subsidiary of the Goodyear Tire & Rubber Co. We are the market leader and one of the nation's largest commercial tire sales, service and retreading companies with over 180 Wingfoot Commercial Tire Centers and Pilot Truck Care Centers across the United States. We have the unique ability to service large, nation-wide fleets while also providing friendly hometown service to regional and local fleets. Our mission statement is "SERVICE EXCELLENCE - ALWAYS".
In 2005 Wingfoot created a new division called Pilot Truck Care Centers. Located adjacent to major thoroughfares, these facilities provide mechanical services along with tire and tire-related services for our large fleet customers and over-the-road truck drivers.
Due to the company's aggressive expansion plans, opportunities for continued growth and professional development abound for career minded individuals.
A comprehensive compensation and benefits package is provided including medical, prescription drug and dental plans, life insurance, 401(k), paid vacation and holidays, etc.
We are an Affirmative Action and Equal Opportunity Employer.
As a Call Center Agent you will work at the Fort Smith, AR Fleet HQ Call Center and provide service assistance to the commercial trucking industry.
Duties include but are not limited to the following:
- Providing "Service Excellence - Always" during all interactions with customers and service providers.
- Facilitating breakdown telephone calls between customers (commercial truck drivers) and service providers.
- Ensuring detailed call information is captured and keyed into computer systems.
- Resolving issues to take care of customers.
- Following prescribed procedures and protocols at all times.
This position operates in an indoor office work environment, therefore minimal exposure to heat and cold is to be expected.
Excellent safety and attendance performance is expected.
REQUIREMENTS:
Must be able to work in a results-oriented, fast-paced environment as part of a team.
Must be a self-starter and willing to take the initiative, able and willing to work without direct supervision, and be willing to attend appropriate training sessions.
Must be willing to work night shifts and weekends.
High School Diploma or GED preferred.
At least two years of previous call center experience in a fast-paced customer service environment is preferred but not required.
Must be familiar with computers, including Microsoft Office (Excel, Word, Outlook) and related programs.
Ability to speak Spanish and/or French is desirable but not necessary.
Must be able to pass a background check including employment history, SSN verification, criminal history, etc.
Must be able to pass a physical exam and drug test (hair-based).
Please visit us online at www.goodyear.com/careers
The Goodyear Tire & Rubber Company is an Equal Opportunity Employer.
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