Client Executive: United Commercial Bank

Job Description

To promote and define a niche for UCB Private Client Services to become a Premier provider in the private banking industry, by providing full range of bank products along with quality and personalized customer services to high net worth individuals. The primary role for this position is to grow and maintain a book of business with $25MM in deposits and $5MM in lending facility, proactively building new client relationship and deepening existing client relationship by focusing on meeting the client’s personal banking, credit, and deposit needs and generates bank revenue by increasing bank deposits and offering loan products and services to high net-worth clients and business owners. In addition, this individual also manages client related issues to ensure that clients’ expectations and requests are well delivered.

Sales Acquisition

· Develops, retains, and expands banking relationships with high value clients by tailoring financial solutions to satisfy specific client needs. Obtains appropriate information to determine the appropriate product and/or service to present. Qualifies and refers customers to appropriate areas outside assigned tasks into order to assist the customer to meet their financial goals

· Actively cross-sell banking products and services to add value to existing customer, making referrals, as well as sourcing new prospects in building sustainable and profitable client relationship.

· Explain the benefit of specific product & service and determine customer needs. Communicate and meet with customers on a pro-active basis.

· Prepare essential department proposal for clients and presentation for senior management’s review.

Cross-sell, retain, manage and continue to grow existing portfolio

· Conduct high level of retention effort to maintain existing clients and to promote successful image of the bank

· Review, retain and develop existing portfolio

· Analyze and identify potential cross sell opportunity

· Work closely with clients to follow through on cross sell opportunity

· Monitor client’s deposit activities to identify additional business opportunity

· Refer business opportunity to other units of the bank

· Cross selling of existing and new products & services to prospects and existing clients

· Proactively Cross selling cash management, Investment and loan products to the appropriate units.

Customer Service

· Prepare documents for opening deposit accounts and loan applications for high net-worth clients

· Process customer transactions in accordance with the bank’s policies and procedures, respond to customer inquiries

· Liaise between internal support department and the customers to ensure timely funding of loans and efficient handling of accounts.

· Perform review of client documents for accuracy and thoroughness

· Complete all sales activity reports regularly for Director to review.

· Effectively coordinate with the PCS Branch to ensure quality personalized customer service.

Package Loan application

· Work with clients, underwriter and loan Department to submit a complete and timely loan application and loan registration so that the loan can be approved and client requirements can be satisfied with a loan approval.

· Package and follow up on loan applications which include CRE, Commercial line of credit, Multifamily, 1-4 home loans, HELOC, Construction and SBA.

Technical Risk Management

· Maintains appropriate controls to ensure operational integrity and compliance with applicable regulations, policies, and guidelines.

· Adheres to audit procedures and compliance standards.

· Ensures that operating losses are within established goals. Implements risk management improvements as needed.

· Complies with all UCB policies and procedures.

· Ensures accuracy and timeliness on all report preparation and submittals.

· Works with Branch Operation Support team to maintain appropriate controls to comply with applicable regulations and protect bank resources.

· Ensures that loss exposure is minimized by operating within assigned limits outlined on authority card and Sales Service polices, and by making appropriate business decisions.

· Ensure team adhers to appropriate internal control procedures regarding the assessment, control and reduction of risk regarding waste, fraud, abuse and mismanagement.

· Exercise care/diligence in the practice of internal controls ensuring records, reports and related documents are completed.

· Utilize product and procedure manuals and attend on-going training sessions offered by the bank in order to maintain expert knowledge of all banking products and services.

· Atttend seminars, trainings (internal & external) in terms of operations and compliance issues.

· Train and coach Client Associates to become familiar with banking products and services, PCS service standards, and compliance materials.

Community and marketing event involvement

· Coordinate with marketing department, initiate social events or activities to enhance the company’s image to promote and develop additional business through the development and expansion of referral sources.

· Given back to the community by volunteer through various community groups

Skills/Requirements

• Broad knowledge of financial services products and services a must
• Minimum of 2 years experience in servicing High Net Worth individuals with commercial lending background
• Deep, strong network and client following
• Thorough knowledge of federal/state and IRS regulations, demonstrated ability to exercise sound judgment and excellent interpersonal and verbal/written communication skills are also required
• Ability to prioritize and multi-task
• Strong verbal and written communication skills. Excellent interpersonal, problem solving, and analytical skills
• Self starter, able to work well independently and as part of an extended team
• Series 6 and 63 or Series 7 and 66 License plus CA Insurance License
• Bachelor’s degree in Finance