TPA Strategic Acct Executive - Indiana-316084: UnitedHealth Group

When you work with UnitedHealthcare, what you do matters. It's that simple...and it's that challenging.

In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.

• Engages problem solving to ensure the match between customer's core needs and corporate services, determines future needs, recommends modifications to existing product/service lines, and implements an action plan.
• Serves as information resource to customers, sales support, marketing, and management regarding sales activity and ongoing operations.
• Provides continual education and consultation to the customer and producer, through proactive contacts, follow-up on outstanding issues, and professional contract negotiations.
• Actively seeks out opportunities to provide appropriate new products and services to maximize wallet share through cross selling.
• Manages stewardship, and is accountable in conjunction with the Sales Executive, for the renewal strategy and goals across all departments and the customer.
• Actively participates in outside industry related functions, committees or business groups, enhancing the visibility and image of UMR to the business community.
• Identifies current and future customer and producer requirements by establishing rapport with potential and actual customers and other persons in a position to understand customer requirements.
• Directs internal units to ensure appropriate services are being delivered at an appropriate cost. Indirectly manages service deliverables across department lines to manage process and meet performance targets.
• Participate in or represent account management in special projects.
• Contributes to team effort by accomplishing related results as needed.
• Performs other duties as required.

�Bachelor�s degree, or equivalent work experience required.�A minimum of 3 years of progressively more responsible sales and/or service experience.�CEBS certification preferred.�State health and life licenses required within 3 months from position start date. Competencies, Knowledge, Skills and Abilities:�Solid understanding of underwriting and pricing practices and fundamentals.�Interacts with customer, producer, and internal UMR contacts with little or no assistance.�Ability to handle complex situations, deliver renewals, cross sell on existing groups, etc.�Develops and maintains a high level of expertise in account service/consultative selling techniques, product knowledge, procedures, and administration.�Ability to be proactive, self-motivated, detail-oriented, creative and work with minimum supervision.�Demonstrates an ongoing commitment to education, training, and development activities especially in the leadership area.�Demonstrates effective time management skills and the ability to manage multiple priorities.�Demonstrates superior interpersonal, communication, and group presentation skills.�Ability to analyze and think through issues thoroughly, identify alternative responses, and bring about an effective solution.�Demonstrates a high degree of customer focus and attention to service.�Projects a positive, team oriented attitude towards customers, vendors, producers, consultants and associates, both internally and externally.�Strong working ability to use Microsoft Word, Excel, and Power Point.Job Requirements/Working Conditions:�Work is performed in a normal office environment.�Ability and willingness to work irregular and unusual hours.�Must be able to travel regularly and be willing to fly; must maintain an excellent driving record.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.