 Program Manager - Print Production-90858 Description
Your interest in Pitney Bowes Government Solutions (PBGS) shows you're ready for an exciting, challenging career.
PBGS is a division of Pitney Bowes, Inc., a strong company with an 80+year history in mailing that expanded into all aspects of document management. PBGS provides administrative and support services to various government agencies by focusing on solutions through technology, processes and people.
What exactly are our business services? In short, we handle the administrative responsibilities of government agencies - managing an agency's mail and distribution center, running a copy center, delivering faxes, providing secretarial support, ordering and stocking supplies, and more. PBGS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services.
What's the result? PBGS lets customers focus on growing their businesses while our teams support their operation.
PBGS is currently seeking a Print Production Manager for a customer site in Idaho Falls, ID
The purpose of this position is to support the contracted services: to provide a full range of duplicating/copying services and equipment to operate and manage 4 separate on-site duplicating/copying centers. Services include, but are not limited to, the following:
· High speed duplicating and copying in both black and full color
· Binding and finishing operations
· Distribution/Courier services
· Scanning and document conversion services
· User-level preflight and formatting
· Operator-level equipment maintenance
· Customer service duties
· Packing & marking
· Monthly and quarterly reports
Responsibilities of this position include:
- Follow all facility policies.
- Support the Quality Management System.
- Assist in developing procedures, work instructions and quality system documents.
- Participate in the Corrective and Preventative Action process.
- Support the implementation of quality assurance processes to reduce errors, decrease costs and improve productivity.
- Effectively collaborate with other PB divisions and major vendors to identify new technologies and capabilities to add value to customer operations and increase efficiencies.
- Ensure that all operational requirements, production controls and are established to minimize non-conformance exposures (i.e., injuries, low productivity, employee dissatisfaction, etc.) are properly executed.
- Ensures client expectations are met or exceeded as outlined in the client contract.
- Resolves client issues and maintains effective customer relationships.
- Implement new technology solutions to improve customer service.
- Responsible for expansion of services at existing accounts.
- Analyzes customer needs and operational capacity, generates complex management information reports and recommends effective solutions to achieve results.
- Coach and develop site management.
- Ensures contractual agreements and services are met.
- Acts as a consultant in the sales process and actively participate in proposal writing.
- Create a pleasant working environment that is diverse, conducive to development, inclusive of others ideas and solutions, and where employees are valued for their contributions.
This is a short term position with Pitney Bowes, for a maximum of two years.
PBMS provides on-the-job training and structured training classes. New employees learn excellent customer service practices and study how to run mail, copy or fax equipment.
With the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad.
PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply. Qualifications
- Minimum 5 years management experience within a print or publishing production environmentProven track record managing people and projects.
- Strong production capabilities to leverage factory floor capabilities; capacity planning; job scheduling; increase throughput and productivity while managing and decreasing costs.
- Experience with desktop pulishing design and layout
- Fully capable of understanding the technologies available within the industry.
- Must possess a high caliber of customer service and satisfaction skills;
- Demonstrated leadership ability and goal oriented.
- Excellent oral and written communication skills.
- Undergraduate college degree or technical degree preferred
- Strong analytical and problem solving skills
- Ability to interface with all levels of management and front-line personnel.
- Self directed and able to work independently.
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