Civil Solutions Engineer – Civil 3D
For the candidate with a Civil Engineering and solid technical solutions background who has a desire to take on a more consultative role this position is a dream career. Working as part of our solutions consulting team, this is your chance to do strategic work with our clients and gain valuable experience as you manage cutting edge software application implementation projects. Take this opportunity to join a smart, driven company where you can accelerate your career with hard work and excellent customer-focused service. This is a highly visible position that provides you a variety of responsibilities in solutions implementation, training and support. If you are looking to have long-range opportunities in your career, then explore this chance to be a strategic player with a company that will not only listen to your creative ideas but give you the autonomy to bring those ideas to fruition.
PURPOSE: To serve as technical expert for software applications and provide pre and post sales consulting and support services to clients.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
• Interview and consult with customers in order to gather and determine needs for project deployment. Work with new and existing customers in order to identify unrealized customer needs and recommend business process changes that help customers maximize ROI of purchased solutions.
• Mentor customers to support the new solution deployment. In cases where customer purchases product implementation and support services, this person will provide ongoing consulting throughout the lifecycle of projects.
• Respond to customer support requests for support via telephone or electronic queue. Utilizes internal resources and/or knowledge-based tools to diagnose and resolve technical and process issues. Document support issues in CRM system.
• Develop and conduct professional product training in small and large forums, in our training labs or on customer sites, in person and via web casts, to accelerate customer adoption.
• Develop, contribute to and implement detailed customer deployment plans (i.e. Statement of Work / Implementation Action Plan). Play a key role in further developing current accounts by identifying complete solutions to meet additional unrealized customer needs.
• Recommend best practices for solutions to meet customer business needs. May configure existing company products to ease the process change and adjustment required to ensure pilot project success.
• Provide customer feedback, documentation and work samples to product management teams on quality, usability, content and feature requests for ongoing product improvement or feature prioritization.
• Help to identify key customer pain points with product implementations and clearly communicates them to appropriate sales and technical team members..
• May also direct work or create work schedules on assigned projects
• Provide topics, outlines, scripted documents and dataset for marketing department
REQUIRED QUALIFICATIONS:
Education: Bachelor’s degree from a recognized college or university with major study in Civil Engineering, or a related field.
Experience: Minimum of three to five years of progressive industry related experience. Project based experience with AutoCAD Civil 3D required. Implementation experience with Civil 3D preferred.
License/Certification: Valid Driver’s License and access to vehicle based on travel requirements. Within first year of employment obtain current Microdesk technical support certification, PSE for supported Applications, Certified Expert user certification from Autodesk on supported applications.
BENEFITS:
We offer a great benefits package including medical, dental, company paid life, long-term and short-term disability insurance, 401K, profit sharing, bonuses, paid time off and an invigorating work environment. We are dedicated to fostering the professional growth and development of our employees. Microdesk, Inc. is an Equal Opportunity Employer.
