Collection Representative: Airgas

JOB SUMMARY:

The overall responsibilities for this position include: Reviewing aging reports, and collecting receivables of all past due customers listed on the reports. Review customer's AR, hold/release orders based on status of the account. Communicate with customers via phone, fax, email and letter to resolve open receivables; perform root cause analysis in an effort to problem solve customer issues. Work closely with sales in managing customer's accounts.


ESSENTIAL FUNCTIONS:

1. Manage customer accounts, including collection activities by telephone, dispute identification and management of timely follow up.
2. Ensure proper account escalation with current coding process.
3. Research discrepancies, document and process all necessary documents/credit memos to reconcile issues.
4. Review and maintain 3rd party collections/legal accounts on a bi-weekly basis.
5. Perform other assigned tasks and duties necessary to support department function
6. Maintain positive internal and external customer service interface
7. Meet defined department goals and activity metrics


EDUCATION AND EXPERIENCE:

• High school diploma or equivalent (GED).
• 2-3 years experience in Business to Business Collection environment
• Microsoft Excel & Word Experience required
• Excellent Verbal and Written Skills
• Professional Telephone Etiquette
• Self Starter
• Team Player