About Rite Aid
Rite Aid Corporation is one of the nation's leading drugstore chains with more than 5,000 stores in 31 states and the District of Columbia, with a strong presence on both the East and West coasts, and approximately 116,000 associates. Rite Aid is the largest drugstore chain on the East Coast and the third largest drugstore chain in the U.S. The company is publicly traded on the New York Stock Exchange under the ticker RAD.
Customer Service Rep Job Description:
The primary purpose of this position is to contact Rite Aid customers regarding refills for their maintenance medications. The incumbent is required to perform all tasks in a safe manner consistent with corporate policies and state and federal laws.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The associate is responsible for the functions below, in addition to other duties as assigned:
- Place calls to Rite Aid customers to offer to submit refill requests for their prescriptions.
- Log outcome of calls in the automatic dialing system.
- Work to achieve the team's and department's production goals and objectives.
Experience / Requirements:
The following qualities are required: - Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated.
- Ability to preserve confidentiality of information.
- Ability and willingness to move with purpose and a strong sense of urgency.
- Ability to work weekends on a frequent basis.
- Accuracy and attention to detail.
- Ability to organize and prioritize a variety of tasks/projects.
- Ability to work within strict time frames and resolute deadlines.
- Excellent verbal communication and people skills.
The following qualities are helpful: - Ability to work extended days on an occasional basis.
- Ability to work day or evening hours.
- Familiarity with industry/technical terms and processes.
- Typing speed of 40 WPM.
- Proficiency with the Microsoft® Office Suite (Word, Excel, PowerPoint, and Access).
- Ability to read, write, and/or speak Spanish, Russian, or Korean dialects.
Education:
High school diploma or general education degree (GED), plus limited work experience; or equivalent combination of education and experience.
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