Assistant General Manager: A.C. Moore

Title: Assistant General Manager

Reports To: General Manager

Summary

The Assistant General Manager (AGM) is responsible for managing either the Merchandising or Operations function of the store. The Merchandise function oversees the presentation and in-stock position of the store. The Operations function oversees the freight, classroom, and office functions of the store. When the General Manager is not present, the AGM is in charge of the entire store. Flexibility is key in this position. An AGM may work in multiple areas of the store during each shift. Additionally, this position may answer the phone and assist with cashiering and recovery.

The AGM has an overall responsibility in terms of performance management and the evaluation of Associates within the store. This position ensures that all Associates are properly trained. The AGM is responsible for analyzing and making decisions based on sales trend reports. This position also takes ownership and responsibility of the overall success of the store in terms of sales and profit.

The AGM is a primary source of contact for our customers. The AGM also manages Associates who are in direct contact with our customers. This position impacts the company by leading the store to success. Customers enjoy shopping in well-run stores with stellar customer service.

Essential Job Functions

• Adopts and Executes our Values of: People, Integrity, Desire to Be the Best, Passion, Enthusiasm, and New Ideas.
• Demonstrates flexibility in schedule availability and when assisting other departments within the store.
• Provides Quality Customer Care to all customers by handling customer concerns quickly and sincerely, ringing up purchases with speed and accuracy, and by recovering the store consistently to ensure a positive shopping experience.
• Carries keys for the building. Utilize alarm codes to enter and/or exit the building.
• Acts as Manager on Duty (MOD), ensuring that all customers receive Quality Customer Care throughout the store.
• Recruits, develops, trains, and retain an effective team of Associates.
• Facilitates store huddle meetings.
• Manages Associates effectively by providing feedback on performance.
• Resolves performance issues in the stores.
• Prioritizes resources to maximize sales and profit within the store.
• Ensures adequate and efficient scheduling of Associates.
• Sets daily task assignments for Associates.
• Confirms that the store is in compliance with audit standards.
• Works to reduce shrink (e.g., internal, external, paperwork).
• Ensures that displays are filled.
• Sign-in credits and returns for vendors.
• Releases and approves in-store merchandise orders. Keeps track of store transfers.
• Analyzes and makes decisions based on reports for sales trends.
• Demonstrates awareness of sales trends, best sellers, and gross margin of products.
• Perform other duties as requested.

Experience & Educational Requirements

• 2 -3 years of experience in retail management or a college degree is preferred.
• Schedule flexibility is required. Must be available to work a minimum of 2 evenings per week and 1 weekend day per week.
• Strong analytical and decision-making skills.
• Excellent people skills.
• Strong verbal and communication skills.
• Consistent positive attitude when interacting with team, customers, and colleagues.
• Demonstrated ability to successfully create and achieve set goals and objectives.
• Takes accountability and ownership for his or her own actions.
• Ability to multitask while leading a team and working as a team player in a fast-paced environment.
• Basic computer skills required.
• “Love” of arts and crafts preferred.

Due to the fiduciary accountabilities of this job, a valid credit check and/or background which will be requires as part of the selection process.