Product Service Repair Center Manager: Rent-A-Center, Inc.

JOB PURPOSE: Act in a General Manager capacity over a regionally located Product Service/Repair Center. Act as Service Liaison overseeing a geographical District of Retail and Rent-to-Own stores, and various Product Repair Customers.

KEY RESPONSIBILITIES:

• Manage the repair and maintenance process of consumer durable goods and other products
• Oversee the center’s fleet operations, facility maintenance, and human resources functions
• Perform financial and statistical analysis of the service center as it related to the current plan
• Ensure that a high level of efficiency is maintained in the center
• Hire, train, develop and evaluate exempt and non-exempt personnel
• Monitor and maintain positive co-worker attitudes and effective payroll productivity for the Service Center
• Maintain excellent communications with internal and external customers, vendors and manufacturers
• Additional duties as assigned

JOB REQUIREMENTS:

• Successful management experience in the service related industry
• Highly developed interpersonal management skills
• Superior verbal and written communication skills
• Computer proficiency: Microsoft Office Suite software
• Proven ability to delegate and follow up
• Ability to manage multiple tasks and assignments
• Ability to supervise and direct multiple team members
• Ability to work with minimal supervision
• Personnel development aptitude
• Strategic planning aptitude