Cisco ICM Routing Analyst - Harford, CT, Plano, TX, or Plymouth, MN-315130: UnitedHealth Group
| Job ID | 315130 |
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| Company Name | UnitedHealth Group |
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| Job Category | Technology; Healthcare |
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| Location | Hartford, CT |
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| Position Type | Full-Time, Employee |
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| Experience | 0-1 Years Experience |
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| Date Posted | October 29, 2009 (Reposted Nov 13) |
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| View UnitedHealth Group profile and job listings |
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| UnitedHealth Group is among the most ambitious Fortune 25 companies you'll ever meet. Through our family of businesses, we're working to make the health care system perform better for more people, in more ways than ever.
Simply put, we think the entire system can be greater than it's ever been. And that drives us to work harder, aim higher, and expect more from one another.
Here, you'll be empowered to make an immediate impact for millions of others. And you'll achieve more than you ever expected. How does that fit with your plans?
Cisco ICM Routing Analyst - Harford, CT, Plano, TX, or Plymouth, MN-315130
UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.
Description UnitedHealth Group IT provides a diverse and comprehensive array of application design and infrastructure services designed to advance improved health and well-being for our customers, and to benefit UnitedHealth Group employees across the enterprise. Comprised of the Application Services Group, Enterprise Technology Services Group and the IT Business Services Group, UnitedHealth Group IT has over 7,000 internal and external resources across the globe, and offices in California, Connecticut, Minnesota, New Jersey, South Carolina, Wisconsin and India.
Primary Responsibilities:
- Responsible for both project and work-order tasks in support of call routing changes requested by business partners
- This is a consultative role, requiring on-call responsibilities
- This support is in a tier 3 capacity, where this person will be responsible for issue resolution around infrastructure changes
- This person will also be responsible for participating in weekly releases (during business hours)
Qualifications Qualifications:
Requirements:
- 1 year experience Cisco Intelligent Contact Management platform or similar
- 1 year of call center experience
Assets:
- Cisco Voice Portal platform experience
- Avaya PBX platform experience
- Experience writing SQL queries
- Bachelor's Degree preferred
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. | |
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