Lead Service Attendant: Amtrak

THE SAFETY OF OUR PASSENGERS, OUR EMPLOYEES, THE PUBLIC, AND OUR OPERATING ENVIRONMENT IS OUR HIGHEST PRIORITY!

Job Posting

Job Title: Lead Service Attendant

Department: Operations
Location: New Orleans, LA Salary: Per Labor Agreement

Duties: The Lead Service Attendant (LSA) is primarily responsible for creating a welcoming atmosphere of hospitality for Amtrak passengers that results in exceeding customer expectations. Works in a fast-paced environment on board trains. Coordinates work and supervises a team of food and wait staff responsible for the provision of food and beverage service to Amtrak passengers. May include cafe, lounge, club, dining, bistro, and cart service with a passenger capacity of between 18 to 90 seats per car serving up to several hundred passengers. May also work independently in certain services with no supporting staff. Maintains cleanliness of rail car interior ensuring compliance with FDA and Amtrak Service Standards requirements. Functions independently while simultaneously supporting the service staff.

Utilizes superior interpersonal skills to communicate clearly and effectively with passengers and crew to insure employee and customer satisfaction in both ideal and off schedule conditions. Responsible for safe practices and meeting sanitation standards during all segments of service from loading, stocking, preparing, serving, clean up, and end of trip close outs. Responsible for the security, sale, safe handling and accounting of food and beverage products. Strictly complies with cash and credit transaction handling procedures and protects Amtrak funds. Adheres to uniform and grooming requirements. Prepares associated paperwork. Utilizes a cash register or similar point of sale device and follows established accounting procedures without deviation.

Education: High school diploma or GED required. Some college or vocational training preferred.

Work Experience: Some experience in a customer service or similar public contact role exhibiting responsibility, initiative, physical coordination, problem solving, creativity, and leadership characteristics. Work experience must demonstrate strong, clear and effective verbal communication and interpersonal skills, professionalism, and a customer-friendly demeanor. Must have satisfactory attendance and safe work record. Prior experience working in a team service environment preferred. Some experience in a food/beverage environment, cash handling, and retail inventory experience preferred. Supervisory experience in the Hotel, Restaurant and/or Travel, Hospitality industries highly preferred.

Other Requirements: Applicants for the position of LSA must:
Successfully complete background-screening checks related to previous employment, credit history, and criminal background checks. Successfully complete a customer service aptitude test instrument. Successfully complete drug screening and pre-employment medical exam. Must be 21 years old to serve alcoholic beverages. Other requirements: lift up to 50 pounds, able to work while standing for long periods of time, flexible, able to work a variety of hours and days off, travel overnight from home crew base.
Demonstrate a friendly, outgoing, and courteous disposition.

Travel Requirements: 100%

Classroom training $60.00 per day for new hires. During student training trips and thereafter, compensation rate set by existing union contract.

Must have prior satisfactory job performance.