 Onsite Service Technician, Phoenix-90525 Description At Pitney Bowes, staying in front of the competition means producing innovative business solutions rather than simply servicing a need. Today, after more than 80 years of industry-leading research and technology, our products and services go well beyond advanced mailing systems. Our end-to-end integrated approach includes creating and preparing numerous forms of electronic and standard communications; the ability to track and trace; developing software programs that correct addresses and show comparative courier rates; multi-channel delivery options; response management and much more.
The Document Messaging Technologies Division of Pitney Bowes, Inc. is seeking a Onsite Systems/Service Customer Service Representative to support large/complex pieces of inserter equipment and sophisticated software for a single customer location. These machines are 60% mechanical, 20% electronic, and 20% software driven.
Responsibilities Include:
- Will maintain and repair Pitney Bowes Inserting and accessory equipment.
- Proactively schedule and perform preventative maintenance
- Trouble-shoot customer reported problems
- Proactively monitor, schedule, and prioritize tasks to maximize customer satisfaction
- Manage a queue of calls to ensure that customer is contacted within the established guidelines, and that incidents are closed in a quality manner within the established guidelines.
- Manage parts, tools and administrative duties.
- Work in a high performance team environment
- Build and help strengthen strong customer relationships
- Plan and perform equipment upgrades and new installations
- Required to work shift schedule as needed and overtime.
Pitney Bowes offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more. Hourly rate is commensurate with experience.
Pitney Bowes is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.
Qualifications
- Minimum 1 year experience trouble-shooting and repairing complex mechanical equipment onsite
- Experience using electronic trouble-shooting equipment
- Proven technical knowledge with computer hardware, Windows NT, and networking
- 1 year proven experience in building and enhancing customer relationships
- Management and leadership experience of other technical personnel
- Swing arm inserter experience a plus
- Self-motivated with the ability to produce quality results
- Strong communications (written and verbal) and customer relation skills
- Highly developed interpersonal skills and telephone skills are required
- Positive attitude and commitment to excellence
- Strong team skills
- Strong planning, scheduling, and prioritization skills
- Ability to lift and/or move items up to 40lbs. or the maximum allowed by current State Law with or without accomodations
- Ability to stand, walk, and/or sit for long periods of time with or without accomodations
- Must be willing to work 1st, 2nd, or 3rd shifts and weekends (shift differentials provided accordingly)
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