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Customer Service Associate - Print - on-call-90165: Pitney Bowes

Job ID90165
Company NamePitney Bowes
Job CategoryCustomer Service
LocationIndianapolis, IN
Position TypeFull-Time, Employee
Experience2-5 Years Experience
Date PostedOctober 20, 2009 (Reposted Nov 18)

Job Title:
Customer Service Associate - Print - on-call-90165

Location:
Indianapolis, IN

Category:
Client Operations

Job ID:
90165

Customer Service Associate - Print - on-call-90165

Description

Pitney Bowes Management Services is a division of Pitney Bowes, Inc., a strong company with an 80+year history in mailing that expanded into all aspects of document management.

PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people. PBMS lets customers focus on growing their businesses while our teams support their operation.

In short, we handle the administrative responsibilities of a business - managing a company's mailstream, which entails virtually any communications that a company sends back and forth to their customers. This includes mail, packages and documents both physical and digital. We also oversee the distribution center, running a copy center, and more. PBMS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services.

At PBMS, our first priority is our customers. They are our reason for being in business and we must work every day to exceed their expectations. By understanding the customers needs and delivering quality results every time, PBMS employees keep customers satisfied every day.
· Perform duties and special requests as assigned by management to include but not
limited to: inventory capture, etc.
· Ensure operating and quality standards are met based on service objectives
· Maintain accuracy of required reports for volume tracking, maintain daily logs of
measurements and other accountable items
· Maintain proper records management procedures (if applicable)
· Ensure the highest levels of customer care
· Ensure adherence to business guidelines, safety & security procedures
· Have basic knowledge of postal regulations and rate structures to effectively determine proper posting if necessary
With the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad.

PBMS offers a competitive salary, recognition and reward programs, opportunity for advancement, and much more.

PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.

Qualifications

· Proven progressive knowledge of functional areas to be supervised.
· Minimum of 1-year customer service related experience preferred
· Minimum of 6 months inventory related experience is required
· Ability to effectively communicate both verbally and written with customers and
company personnel
· Ability to effectively work individually or in a team environment
· Ability to handle multiple projects simultaneously
· Strong organizational and administrative skills
· Basic mathematical knowledge
· Ability to meet employer's attendance policy
- Ability to work on any of the three shifts
· Computer proficiency in email environments, MS Word/Excel or similar programs
preferred
· Must be able to lift up to a maximum of 50 lbs with or without accomodation
· Ability to adhere to and administer companies policies and procedures
· Standing for long periods of time are required.
· Significant walking is required
· Must be willing and able to work overtime if necessary.







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