Software Instructor - NetSuite - Top Ranked SaaS Company: NetSuite

NetSuite Instructor - Job Description

NetSuite Education Services provides comprehensive instructional programs to ensure our customers, partners and employees the highest level of success.

The Instructor plays a key role in helping our customers build knowledge, increase user adoption and promote best practices through the delivery of high quality training around the NetSuite product. You are a passionate instructor and communicator, skilled in the delivery of instructor led and virtual classroom sessions and have an excellent attention to customer satisfaction.

The Instructor will deliver training to all types of NetSuite customers. This position will be responsible for the delivery of instructor led and web-enabled user training. In addition to leading regularly scheduled public classes, the Instructor will also work with Professional Services to assess customer training needs, develop custom agendas, and deliver quality training to ensure optimal user adoption.

Responsibilities:

• Understand the NetSuite application in the functional areas of ERP and CRM as they relate to customer learning requirements
• Deliver live instructor led training sessions at our NetSuite training facilities and occasionally onsite at customer locations
• Deliver virtual online sessions and webinars
• Work with Professional Services Consultants to develop end user training plans for customer implementation projects
• Take full ownership of customer training projects. Interact with customer as needed for logistics, knowledge transfer and follow-up.
• Participates in customer requirements definition and training scoping conversations as needed
• Deliver customer specific end user training based on their implementation project scope
• Learn all relevant aspects of current and new product rollouts to ensure ongoing improvement of product knowledge, training and presentation skills, and technical knowledge
• Review and test new and revised curriculum offerings, providing feedback and suggestions to Curriculum Development; contribute to new subject ideas.
• Incorporate best practices and techniques from a training and learning standpoint
• Engage in special projects to support Education Services business processes and tools

The position will deliver on-site training upon request not to exceed 50%.

Qualifications:

Candidates for the Instructor role should have many of the following qualifications:

• Minimum 3 years in the technology industry
• 2+ years solid experience in a functional training role with emphasis on technology and business process training development, design, and delivery
• Strong presentation, training and group facilitation skills; familiar and competent with audience-engagement methods and techniques appropriate for all types of audiences
• Excellent understanding of common industry standards as related to ERP, CRM and Ecommerce with an understanding of standard business practices as related to Accounting (Accounts Receivable, Accounts Payable, General Ledger, Invoicing), Sales Force Management, SFA and CRM (Opportunity, Proposal, Sales Orders, Forecasting, territory management and Quotas), Inventory Management (Purchasing and Fulfillment) as well as support (Cases Management and Territory Management).
• Exposure to less ubiquitous, more esoteric business practices such as Accounting (Payroll, Expense Tracking, Multi-currency, and commissions), Sales Force Automation (Returns, Team Selling), Marketing Campaigns, and Web presence (Ecommerce, Shopping carts, Website layout).
• Experience with software in an ASP or SaaS environment is a plus as is any experience with financial accounting, customer management, and sales force automation software. Previous experience with the following applications is a solid predictor of success as a NetSuite Instructor: QuickBooks, Great Plains , SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle Financials, SAP, PeopleSoft, JD Edwards, Sage
• Excellent written and verbal English skills for the purpose of documentation development, curriculum review, and communication
• Experience with developing and maintaining curriculum, learning objectives, training aids, and hands-on exercises
• Working knowledge of and experience using JavaScript, Web Services, HTML, XML, Crystal and SQL is desirable