Overview:
with a playful chic aesthetic and a clean, graphic approach to design, american accessories company kate spade has become a modern american classic. the brand is well known for signature handbags, shoes, eyewear, stationery, and accessories for the home, including china, crystal, and flatware.

general purpose of the position: the supervisor drives the client experience by managing sales generation, building a strong clientele, and supports the assistant manager and general manager in all sales floor operations. responsibilities include, but are not limited to the following:


Responsibilities:
client & service expert:
§ expertise in the development of a clientele
§ model and lead the team by developing a repeat business and maximizes sales through proactive client outreach
§ build and maintain new/existing client relationships and has a strong, productive client book
§ maintain clientele and thank you note standards
§ demonstrate strong use of selling skills

leadership presence:
§ achievement of personal sales goals
§ educate team on sales plans, personal sales goals, store stats and drives team to achieve them
§ ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles
§ foster a team environment by creating a fun, competitive, inviting atmosphere

building brand equity:
§ understand and can communicate the kate spade brand aesthetic, brand philosophy and lifestyle to the sales team and customer
§ ensure brand and operating standards are met to support brand consistency.
§ ensure store presentation standards are achieved and maintained

operations:
§ perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility
§ accurately processes all pos transactions and inventory functions such as transfers, receiving, fedex shipments, repairs and damages to maintain the integrity of the inventory
§ adherence to kate spade loss prevention policies and operational procedures


Qualifications:
skills and abilities required:
§ two to three years prior retail experience in similar retail environment
§ strong written and verbal communication skills
§ detail oriented
§ proactive ability to multi task and prioritize
§ college degree preferred

physical requirements:
§ available to work store schedule, as needed, including evenings and weekends
§ standing for extended periods of time
§ able to safely lift boxes up to 40 pounds
§ comfortable climbing ladders





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