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Status: Full-Time, Employee
Level: 2-5 Years Experience
Job Location: Urbandale, IA
Job Ref Code: ITDIA950233
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About Kforce Technology
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With over 45 years of experience, Kforce continues to set the standard in the technology staffing & solutions industry. With an unwavering commitment, Kforce strives to provide candidates with exceptional service in meeting their employment and career needs. Kforce provides consulting, contract-to-hire or direct hire positions with a wide range of organizations; from small, privately held companies to large, multinationals. Our technical specialty areas include: data management, functional and business analysis, infrastructure and systems application development. .

Backed by approximately 1,900 staffing specialists, Kforce is committed to "Great People = Great Results" for our valued clients and candidates. Our Firm operates with 62 offices in 41 markets in North America and two in the Philippines.

Kforce is an EEO/AA Employer .



POSITION
Voice Communications Analyst
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Job Description:

Our client has an immediate need for a Voice Communications Analyst in the Des Moines area. This position will be responsible for installation, maintenance, and support of the voice systems and related services for their worldwide locations.Essential Functions:

  • Install, maintain and support voice systems. Evaluate and install patches, and resolve system or software related problems. Perform system backups and recovery. Maintain data files. Audit system configuration to ensure data integrity and security.
  • Provide technical insight and support for the evaluation, selection, and implementation of all voice systems hardware and software to ensure the integrity of the system, the adherence to industry and company standards, and the consistent application of technology.
  • Manage telecom vendor relationships.
  • Keep proper documentation.
  • Acts as an escalation resource for company service desk personnel.
  • Prepare activity and status reports for active projects as required.
  • Provide on-call support as needed.
Additional Responsibilities:
  • Miscellaneous duties as assigned which may include some lifting up to 50 lbs. and limited travel.
Minimum Qualifications:
  • BS in Computer Science/Computer Engineering, a related field, or equivalent work experience.
  • 2 years hands on experience administering a medium to large MS Windows based environment.
Demonstrable expertise within many of the following technologies: O/S: Microsoft Windows Server 2003/2008, Linux Voice Systems: Nortel CS1000E (in High Availability mode), Nortel SRG, Nortel OTM, Symposium Express, Call Parrot, Mitel, Polycom Applications: Microsoft Exchange UM, Microsoft OCS Voice Technologies: VOIP, SIP, T.38 (Fax), TDM, CTI, 3rd party call control Other Technologies: Active Directory, Microsoft SQL Server, IIS, SharePoint Excellent written and verbal communication skills Strong organizational skills Strong network experience a plus

2 years hands on experience administering a medium to large MS Windows based environment.Demonstrable expertise within many of the following technologies: O/S: Microsoft Windows Server 2003/2008, Linux Voice Systems: Nortel CS1000E (in High Availability mode), Nortel SRG, Nortel OTM, Symposium Express, Polycom Applications: Microsoft Exchange UM, Microsoft OCS Voice Technologies: VOIP, SIP, T.38 (Fax), TDM, CTI, 3rd party call control Other Technologies: Active Directory, Microsoft SQL Server, IIS, SharePoint

This position pays 45000.00-60000.00 annually

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