Intuit (Lacerte) Seasonal Technical Support Representative: Intuit Inc.

Intuit (LaCerte) Seasonal Technical Support Representative

Requisition # 68623

JOB CONTENT AND SCOPE:
Responds to basic and complex inquiries of a technical nature through inbound phone lines. Typically supports IT hardware and software products. Support is primarily related to external clients. You may respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. This position is specific to IT technical support.

TEAM / LEADERSHIP SKILLS:
• Promotes/fosters a positive work environment
• Positive, flexible approach to change
• Supports and promotes strategic direction of business
• Collaborative approach to problem solving

TECHINICAL / FUNCTIONAL SKILLS:
• Computer skills: Exhibits a high level of knowledge in the relevant operating system, and software environment
• Excellent hardware and software troubleshooting skills
• Ability to multi-task
• Analytical skills: able to research, analyze and determine an appropriate course of action for complex customer issues.
• Solves routine problems exercising good judgment
• Modifies communication style to effectively meet customer needs
• Provides support for multiple product lines

KNOWLEDGE / BACKGROUND EXPERIENCE:

• 2 years or more technical PC experience supporting applications in a DOS, Windows XP, Windows 2000, or Windows 2003 Server and Novell environments preferred (Mapping Drives, Permissions, Communications)
• Knowledge of communications including modems and Internet connectivity required
• Knowledge of printer configurations required
• Basic knowledge of firewall\anti-virus configurations and Citrix\Term Server environments
• Basic understanding of small business concepts and processes
• General knowledge of company, products, and/or services a plus