Overview:
with a playful chic aesthetic and a clean, graphic approach to design, american accessories company kate spade has become a modern american classic. the brand is well known for signature handbags, shoes, eyewear, stationery, and accessories for the home, including china, crystal, and flatware.

the supervisor drives the client experience by managing sales generation, building a strong clientele, and supports the assistant manager and general manager in all sales floor operations.


Responsibilities:
client & service expert:
§ expertise in the development of a clientele
§ model and lead the team by developing a repeat business and maximizes sales through proactive client outreach
§ build and maintain new/existing client relationships and has a strong, productive client book
§ maintain clientele and thank you note standards
§ demonstrate strong use of selling skills

leadership presence:
§ achievement of personal sales goals
§ educate team on sales plans, personal sales goals, store stats and drives team to achieve them
§ ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles
§ foster a team environment by creating a fun, competitive, inviting atmosphere

building brand equity:
§ understand and can communicate the kate spade brand aesthetic, brand philosophy and lifestyle to the sales team and customer
§ ensure brand and operating standards are met to support brand consistency.
§ ensure store presentation standards are achieved and maintained

operations:
§ perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility
§ accurately processes all pos transactions and inventory functions such as transfers, receiving, fedex shipments, repairs and damages to maintain the integrity of the inventory
§ adherence to kate spade loss prevention policies and operational procedures


Qualifications:
skills and abilities required:
§ two to three years prior retail experience in similar retail environment
§ strong written and verbal communication skills
§ detail oriented
§ proactive ability to multi task and prioritize
§ college degree preferred

physical requirements:
§ available to work store schedule, as needed, including evenings and weekends
§ standing for extended periods of time
§ able to safely lift boxes up to 40 pounds
§ comfortable climbing ladders





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