Customer Service Supervisor: Verizon Wireless

Responsibilities



Now Accepting Your Leadership.

Being an innovative leader comes naturally to Verizon Wireless, the largest and most reliable wireless network. Our success is driven by over 53,000 talented and diverse associates; it's an ideal place for inspired managers like you to add your energy to achieve optimal productivity, customer satisfaction and personal achievement goals.

You will lead and motivate Customer Service Specialists to achieve productivity and customer satisfaction goals; direct, coach, evaluate and schedule Call Center personnel; and coordinate communication and training sessions. We'll also rely on you to personally handle complex customer problems.

This challenging position calls for at least 2 years' direct customer contact experience as well as 1 year in a call center, and 2+ years in a supervisory role. In addition to strong project/team management skills, you must be familiar with wireless technology/applications, billing systems and staff development. Computer proficiency with MS-Office is a must. An associate's or bachelor's degree is preferred. Bilingual candidates (Spanish/English) are highly desirable.

The value begins with you.

Own Your Career.

We are an equal opportunity employer m/f/d/v.