 On-call- Call Center Representatives, Multiple Openings - Plainfield, Indiana-90403 Description Pitney Bowes Government Services (PBGS) is part of Pitney Bowes, a strong company with an 80+ dear history in mailing which expands into all aspects of government 3PL management. PBGS is proud of our record of superior service to a variety of government and commercial clients. Our interrelated areas of expertise span a wide range of logistics and facilities management operations. We are privileged to support the needs of a large number of federal agencies, state and local governments, and international organizations. At PBGS, our first priority is our customers. They are our reason for being in business and we must work everyday to exceed their expectations. By understanding the customers' needs and delivering quality results every time, PBGS employees keep customers satisfied everyday.
We are looking for several On-Call- Call Center Customer Service Representatives for our Plainfield, Indiana location and have opportunities with different shifts. The operation is open 18 hours a day, 7 days a week. After 2 weeks training you will be in an on-call role providing hours to support coverage during peak periods as well as backup for existing employees. During this time you will have the opportunity to apply for open full-time and part-time shifts.
The On Call- Call Customer Service Representative Personnel is responsible for the daily customer support functions such as: order entry, order inquiry, customer service, order escalations and customer complaints. This position monitors the accurate completion of order entry processes, logs and internal customer service tasks.
The key responsibilities for this position include:
- Complete white mail order entry
- Compliance to Customer Service Representative Performance Standards.
- Maintain SLA data entry errors.
- Adherence to shift and break schedules.
- Perform tasks as directed by Customer Service Management.
- Contribute as necessary to standard work flow distribution and completion of all order entry processes.
- Contribute to order exception processes and events such as new product launches
- Practice first call resolution based on departmental SOPs
- Report immediately to the Customer Service Manager any activity that may impact the integrity of PBGS or the client
- Excellent oral and written communication skills
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Customer Order entry and inquiry processes, logs and other daily/weekly/monthly required departmental tasks.
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Complete electronic information requests.
The right attitude and the will to perform job functions accurately and effectively, PBGS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad. PBGS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.
Qualifications
- Ability to communicate effectively both in verbal and written form.
- Previous call center experience required
- Ability to effectively work individually or in a team environment.
- Ability to handle multiple projects simultaneously.
- Ability to adapt to change in a fast-growing production environment.
- Strong organizational and administrative skills.
- Demonstrated ability to show initiative and accept ownership of projects.
- Ability to use problem-solving skills in order to resolve client issues.
- Ability to meet employer's attendance policy.
- Computer proficiency and work experience in email and Microsoft Windows environments is required.
Completing rigorous government background process is required to be part of this operation. THIS BACKGROUND PROCESS CAN TAKE 4-5 WEEKS TO COMPLETE 
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