- Provide second-tier support to end users for either PC, server, or mainframe applications and hardware, associated with the US Army Corporate Dental Application, a web-based initiative for patient scheduling, provider (doctor) workload and readiness data with a client-server front end for the collection of this data.
- Additional critical tasks being executed in support of the CDA system include a dental enterprise wide digital radiography (DR) program that will include a central storage of all DR images that is accessible worldwide and the establishment of a Continuity of Operations (COOP) site (backup location) at a geographically separate location.
- Future clinical interface, workload, scheduling and patient encounter interfaces will include other Military Health System (MHS)/ Health Affairs (HA) systems – AHLTA Dental Block2, Defense Medical Human Resources System – internet (DMHRSi), Enterprise Workload Reporting System (EWSR), etc.
- Handles problems that the first-tier of help desk support is unable to resolve.
- May interact with network services, software systems engineering, and/or applications development to restore service and / or identify and correct core problems.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
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Duty Hours between 07:30 AM and 04:30 PM Monday through Friday excluding Federal Holidays.
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Travel - Approximately 10% travel (worldwide as requested)
Job Qualifications:
- Requires a High School Diploma and at least 4 years related experience in Help Desk/Direct Customer Support. (Interchange education and experience for higher degreed individuals).
- Demonstrated Knowledge of network and Tier 1 and 2 Response Techniques and experienced user of the MS Office Suite (Word, Outlook, Excel, PowerPoint)
- Current Comptia Security+ Certification required
- Current A+ Certification required
- Current Microsoft MCP or MCSE/MCSA Certification required
Preferred Additional Skills:
- Experience in the US Army and it’s medical/dental work areas is a big plus.
Please be aware that many of our positions require a security clearance, or the ability to obtain one. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
