Full Time Loss Prevention Agent
Mervyns LLC, headquartered in the San Francisco Bay Area, is a family-friendly promotional neighborhood department store offering trend-right fashions and home decor for the entire family at affordable prices. Mervyns has a well-earned reputation for its extensive selection of national and private-label fashions and housewares.
POSITION SUMMARY:
Investigates and resolves external theft. Leverages investigative experience in conjunction with a concentrated focus on active store locations to impact theft trends (i.e., shoplifting, fraud, etc.) and reduce shortage through an effective apprehension strategy. Documents incidents and completes case reports. Key communicator of external theft trends to LP Management and the Special Investigations Unit. Identifies internal theft leads and assists with investigations as directed by the LPS (Stores), Area LP Manager and District LP Manager. Communicates Loss Prevention strategies at store meetings, executes all Loss Prevention functions as directed, and assists in providing a safe environment for associates and customers.
POSITION RESPONSIBILITIES:
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Detect & resolve external theft
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Identify and assist with internal cases as directed
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Writes investigative notes, maintains and controls documentation and evidence
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Communicates basic LP strategies to store associates
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Physical ability to make apprehensions using reasonable force if necessary.
POSITION REQUIREMENTS:
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Community College/some college preferred.
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Previous retail Loss Prevention experience preferred.
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Excellent written and verbal communication skills
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Bilingual skills a plus
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Thorough knowledge of investigative techniques.
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Ability to apprehend or restrain others
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Good interpersonal skills
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Strong interviewing skills
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Able to work with highly confidential information
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Able to travel to multiple store locations within a market according to business needs
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Able to confront customers or associates in a calm, professional, and diplomatic manner
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Able to access and move around all areas of the store quickly
BENEFITS:
We offer competitive wages and a full benefits package, including medical, dental, vision and 401 (k) programs. You'll also receive an employee discount. We're proud to be an equal-opportunity employer.
