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Assistant Retail Branch Manager: East West Bank

Come join the East West Bank family and experience the opportunity of being a part of the 2nd largest bank based in Los Angeles, serving the financial needs of businesses and individuals throughout California and the Pacific Rim. East West Bank has 71 branches throughout California and is committed to being your “Financial Bridge” through the highest standards of service and the "Pursuit of Excellence".
East West Bank offers employment for individuals seeking the opportunity to contribute to a successful, dynamic and rapidly growing publicly traded (NSDQ: EWBC) full service commercial bank. With East West Bank, you'll enjoy:


• Outstanding health care package
• Internal advancement opportunities
• Competitive compensation
• Matching 401K and much more



East West Bank offers competitive compensation and benefits packages. East West Bank is an Equal Opportunity Employer.

Position Description:

Retail Assistant Branch Manager


Department: Retail Banking
Reports to: Branch Manager
Summary: Supervises the operations, personnel, sales and services functions of a branch under the general guidance of the Branch Manager. May function as Branch Manager in his/her absence. Assist and support the Branch Manager in leading a team to meet and exceed goals.

Job Requirements:
• Associate's degree (A.A.) or equivalent and minimum 2-3 years previous branch management experience; or equivalent combination of education and experience 4-6 years of branch management experience in a financial institution.
• Supervise and coach employees throughout the branch. Responsible for the overall directions, coordination, and evaluation of branch activities.
• Develop and maintain customer and community relationships
• Ability to read and interpret documents such as safety rules, operations and maintenance instructions, and procedure manual. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Must have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Life, health, and series 6 & 63 licenses preferred.
• Maintain workforce stability, through creating a supportive environment for employees and resolving grievances.
• Must have demonstrated social skills, excellent communications (verbal, nonverbal and written) skills, be self-sufficient, able to adjust to flexible hours and the ability to sell products and services.

Specific Job Functions:
• Consistently demonstrates East West Bank's customer service standards.
• Ability to perform all Customer Service Supervisors (CSS) duties
• Routinely work with customers to build relationships and uncover and satisfy the customer's financial needs.
• Supervise and observe employees in actions; provide both formal and informal coaching, including branch cross-selling activities.
• Assist in the recruitment, hiring, training, retention and development of branch staff.
• Determine performance appraisal and ratings, deliver performance reviews to subordinates, and recommend merit increase amounts for all direct reports.
• Enforce compliance to audit and internal control policies
• Complete monthly and quarterly certifications.
• Investigate and resolves technical operating problems, as appropriate
• Perform related operational, sales and administrative functions as directed by the Branch Manager
• Adhere to and enforce all branch policies, procedures, and compliance regulations including but not limited to anti-money laundering, US Patriot Act, Bank Secrecy Act, OFAC, fraud protection, security procedures, and privacy and confidentiality requirements.
• Complete all required regulatory and compliance training and apply what is taught in day-to-day activities.
• Participate in branch, bank-wide, divisional, and regional meetings.
• Perform any and all other additional duties as may be assigned.




Apply Only at : East West Bank



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