One positive thought inspires another - and yet another. Until you and your team have found a better way to achieve an important goal. That's how we approach our work at BOWE BELL + HOWELL, where we create programs, machines and services for every aspect of the direct-mail process from concept through actual mailing.
At BOWE BELL + HOWELL we offer competitive salary, medical, dental, vision, 401K, growth opportunity that matches your ambition, on-the-job and professional classroom training, tuition reimbursement, and more.
To join us for a future with unlimited opportunity for growth, you will need:
-Strong electronics/electrical background
-Solid mechanical knowledge
-Good understanding of computer program functionality
-Ability to apply software skills and knowledge to our equipment
-Ability to use standard and specialized hand and power tools and measuring equipment i.e. oscilloscopes, DMM, gauges, etc.
-Good analytical, problem solving and troubleshooting skills
-Ability to read and interpret technical drawing and documentation
-Good project management skills and time management skills
-Strong interpersonal/customer relations skills
-Clear and concise verbal and written communications
-Ability to carry out detailed written and verbal instructions independently
-Ability to persuade/influence others in sensitive/confrontational situations
-Basic computer skills: DOS, Windows, UNIX
-Experience with mail processing, BOWE products, or related equipment a plus
To view a portion of our equipment please visit: http://www.bowebellhowell.com/Inserting_alt.aspx.
DUTIES AND RESPONSIBILITIES:
Maximize customer uptime by troubleshooting and repairing more complex inserting and sorting mail processing equipment problems; provide technical assistance to other local technicians as required; make training recommendations where appropriate.
Maintain customer equipment by scheduling and performing regular predictive/preventive maintenance inspections on equipment; perform routine servicing to machines; work with support personnel to install new equipment and perform equipment upgrades; report machine safety hazards to local supervisor; store and maintain company tools and test equipment properly. All of these activities are expected to meet and or exceed all BOWE BELL + HOWELL currently applicable published Service Standards.
Able to install and coordinate complex system and FCO installations across the BOWE BELL + HOWELL product line with minimal assistance; report problems promptly as indicated in the BOWE BELL + HOWELL escalation plan including to the Technical Assistance Center (TAC) if necessary.
Provide administrative support by managing parts inventory, customer service calls and preventative maintenance schedules; analyze parts usage reports and site history to ensure proper parts availability for maximum customer uptime and minimal waste; prepare and submit expense reports.
Maximize product performance by submitting Product Performance Reports; develop and present recommendations on short and long term resolutions; maintain a Field Problem listing for supervisors and customers; recommend improvements to product design, and keep management informed of any customer concerns within site/territory.
Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers; respond to complaints/inquiries in a cooperative, supportive, and professional manner; resolve problems in a timely and efficient manner. Act as a liaison between the customer and other departments/functions of the company.
Maintain and expand technical knowledge by attending product training classes and advanced Technical Support Seminars toward achieving product certification on a full compliment of BOWE BELL + HOWELL products within the assigned site/territory. Promptly review service updates/bulletins and take recommended action on same, installation/retrofit instructions, system machine schematics, etc. Establish personal networks. Re-certify on all equipment under his/her direct accountability. Continue to enhance value to company by staying technically current, i.e. attending continuing education courses in such areas as: networking and software, etc.
Provide seven (7) day/week twenty-four (24) hour/day availability for emergency customer assistance by carrying a blackberry; respond to emergency and non-scheduled calls for service within established response time goals.
Contribute to the team/work group efforts by providing the highest quality support to the customer base by assisting/supporting in predictive/preventive maintenance completions, installations, complex repairs, FCO's, upgrades, moves/relocations and other related tasks in a cooperative/supportive manner.
Manage small to mid-range projects and resources (New Product Installations, FCO's, moves/relocations, trade shows, etc.). Provide technical support and training to less experienced Customer Support Engineers.
Look for new ways to improve the timeliness and quality of the level of service provided.
Responsible for generating incremental revenue through other income generation efforts, such as Parts & Labor sales/contests, identification/recommendation of equipment upgrades/refurbishments, etc.
Maximize customer uptime by troubleshooting and repairing more complex inserting and sorting mail processing equipment problems; provide technical assistance to other local technicians as required; make training recommendations where appropriate.
Maintain customer equipment by scheduling and performing regular predictive/preventive maintenance inspections on equipment; perform routine servicing to machines; work with support personnel to install new equipment and perform equipment upgrades; report machine safety hazards to local supervisor; store and maintain company tools and test equipment properly. All of these activities are expected to meet and or exceed all BOWE BELL + HOWELL currently applicable published Service Standards.
Able to install and coordinate complex system and FCO installations across the BOWE BELL + HOWELL product line with minimal assistance; report problems promptly as indicated in the BOWE BELL + HOWELL escalation plan including to the Technical Assistance Center (TAC) if necessary.
Provide administrative support by managing parts inventory, customer service calls and preventative maintenance schedules; analyze parts usage reports and site history to ensure proper parts availability for maximum customer uptime and minimal waste; prepare and submit expense reports.
Maximize product performance by submitting Product Performance Reports; develop and present recommendations on short and long term resolutions; maintain a Field Problem listing for supervisors and customers; recommend improvements to product design, and keep management informed of any customer concerns within site/territory.
Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers; respond to complaints/inquiries in a cooperative, supportive, and professional manner; resolve problems in a timely and efficient manner. Act as a liaison between the customer and other departments/functions of the company.
Maintain and expand technical knowledge by attending product training classes and advanced Technical Support Seminars toward achieving product certification on a full compliment of BOWE BELL + HOWELL products within the assigned site/territory. Promptly review service updates/bulletins and take recommended action on same, installation/retrofit instructions, system machine schematics, etc. Establish personal networks. Re-certify on all equipment under his/her direct accountability. Continue to enhance value to company by staying technically current, i.e. attending continuing education courses in such areas as: networking and software, etc.
Provide seven (7) day/week twenty-four (24) hour/day availability for emergency customer assistance by carrying a blackberry; respond to emergency and non-scheduled calls for service within established response time goals.
Contribute to the team/work group efforts by providing the highest quality support to the customer base by assisting/supporting in predictive/preventive maintenance completions, installations, complex repairs, FCO's, upgrades, moves/relocations and other related tasks in a cooperative/supportive manner.
Manage small to mid-range projects and resources (New Product Installations, FCO's, moves/relocations, trade shows, etc.). Provide technical support and training to less experienced Customer Support Engineers.
Look for new ways to improve the timeliness and quality of the level of service provided.
Responsible for generating incremental revenue through other income generation efforts, such as Parts & Labor sales/contests, identification/recommendation of equipment upgrades/refurbishments, etc.
High school graduate with 2 year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience. Requires strong electronics background, understanding of computer program functionality and software troubleshooting skills. Associate degree preferred. 5S and 6 Sigma experience a plus.
RESPOND HERE!
Respond immediately by accessing the following dedicated online response form which will allow you to cut and paste your resume. This form will go directly and immediately to the hiring authority for this position. Access the online response form at http://sh.webhire.com/servlet/resp/rf?jobid=2403324&boardid=847
