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Desktop Support Technician: Yukon Kuskokwim Health Corporation
    Your passion is in what you do, the care you provide, and the dedication with which you serve. It is the same commitment with which our people live their lives, and in turn, share their culture. With Yukon-Kuskokwim Health Corporation in Bethel, Alaska, you'll serve the over 50 rural communities in the Yukon Delta Region who come to us for care. You'll grow your skills and expertise in a clinically challenging environment, and experience a community environment within a community that will embrace you as one of their own. Serving the people of Southwestern Alaska, the Yukon-Kuskokwim Hospital is a 50-bed general acute care medical facility. Fully accredited by JCAHO, services include adult med/surg, pediatrics, obstetrics, emergency room, as well as outpatient family medicine clinics, pharmacy, lab, and imaging. The Help Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. This includes working with Technology Support Service providing on-line, real time support and first-line troubleshooting on all YKHC clinical, financial, and micro-computer hardware and software, telecommunications hardware and software, all peripheral fax/copier hardware and software, and coordinating maintenance services by outside vendors. The Help Desk Technician will maintain and log all TSS calls to the support center database application for call tracking and SLA requirements.
Benefits Include:
For more information, please contact YKHC Human Resources at: 907-543-6060 or toll free at: 1-800-478-3321 x6060. Working Together to Achieve Excellent Health APPLY TO THIS JOB HERE
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