Delivering on the promise of medical innovation begins at Boston Scientific.
By delivering innovative products that help clinicians improve the lives of patients every single day, Boston Scientific makes a profound impact on the quality of medical care around the world. As we continue to transform the field of medical technology, we seek dedicated individuals who possess the integrity and creative spirit needed to thrive in an innovative company. Join a global organization that is fueled by the diversity and talent of its entire workforce.
Clinical Specialist I- Revo, NV
Description
PURPOSE STATEMENT
Promotes company products through education of current and potential customers, patient clinic coverage within a defined region by providing clinical education and support in order to provide world class service to Boston Scientific customers.
KEY RESPONSIBILITIES
- Serves as primary resource for clinical support in the areas of basic troubleshooting, programming, and patient follow-up for company products outside the Operating Room and in a clinical setting.
- Educates customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to keep all customers abreast of the latest product, therapy, and technology developments and current items of interest in the industry.
- Performs clinical and library research and participates in case reviews and clinical observation by working with physicians and hospital lab staff.
- Attends unit implants in the labs and operating room of hospital accounts and performs patient follow-up to assure customer and patient success with the implanted products.
- Meets with existing and potential clients (e.g., physicians, physician office groups at hospitals) by traveling (in an automobile or airplane) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products can help them to achieve their goals.
- Develops relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
- Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, technical support) to develop optimal solutions.
- On-call duties may be required 24 hours a day, 7 days per week.
May be required to perform other duties as assigned.
JOB SKILLS
Experience/Education Bachelor's degree plus 2-3 years of related work experience with a good understanding of specified functional area, or an equivalent combination of education and work experience.
Technical/Business Knowledge (Job Skills) Working knowledge and application of business concepts, procedures and practices. Will perform this job in a quality system environment. Failure to adequately perform tasks can result in noncompliance with governmental regulations.
Cognitive Skills Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Has a general knowledge of technical alternatives and an understanding of their impact on the systems environment.
Influence/Leadership Cultivates a wide range of internal networks and begins to develop an external network of resources to facilitate completion of tasks. May demonstrate basic project management skills by acting as a project lead on small, well defined projects. Provides guidance to less experienced staff. Influence exerted at peer level and occasionally at first levels of management.
Planning/Organization Plans, organizes, and prioritizes own daily work routine to meet established schedule.
Decision Making/Impact Exercises authority and judgment within defined limits to determine appropriate action. Failure to achieve results or erroneous decisions or recommendations may cause delays and may result in the allocation of additional resources.
Supervision Received Works under general supervision. Receives limited supervision on standard issues, and detailed instructions on new assignments.. Work is reviewed for soundness of judgment, overall adequacy and accuracy.
Supervision Provided May provide limited work direction and guidance to exempt and/or skilled nonexempt levels of employees; may be asked to evaluate performance of and assist in career development planning for subordinates.
