Whats T-Mobile Retail Sales like?

At our retail locations, we show customers the fun they can have with our cool new phones and devicesand more important, we bring a personal, technical touch to making sure they stay close to the important people in their lives. Every fast-paced day brings real challenges, new excitement, and amazing stories. Ready to be part of a team that delivers an amazing, engaging customer experience? Join us now and together we will become Americas most highly regarded service company.

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Retail Associate Manager

In todays hectic environment filled with constant motion, we at T-Mobile USA pride ourselves on providing wireless communications that allow our customers to stick together with the people who mean the most to them. Based in Bellevue, Washington, T-Mobile USA, Inc., is the mobile communications subsidiary of Deutsche Telekom AG (NYSE: DT) and serves more than 30 million customers nationwide. We have more than 40,000 employees who work together to keep our customers connected through the quality of our service, the span of our coverage, the reliability of our network, and the value of our plans.

RETAIL ASSOCIATE MANAGER

Natural leaders who can multitask with ease…

Our professional Retail Associate Managersoversee and ensure the smooth operation of their stores from inventory and cash management to coaching and managing Retail Sales Associates.. In this role, your natural leadership ability and commitment to world-class customer service will really pay off!

OPPORTUNITY- YOUR CHANCE TO SHINE

The Retail Associate Store Manager position is considered a professional training opportunity for the challenging Retail Store Manager role. You’ll act as the “manager on duty” to assist customers with service and product questions that can’t be addressed by your team of Retail Sales Associates, as well as trouble-shoot store systems questions for your team. Here, your management experience, sales and organizational skills, and motivational tactics are in the spotlight because they have a direct impact on your team’s results. You’ll also identify and reinforce best practice use of displays and devices, with an eye toward the most positive and productive customer experience.

TALENT SUITABILITY-ARE YOU THE RIGHT FIT?

Excellent decision-making and leadership abilities as well as stellar communication skills are keys to success as an Retail Associate Manager. The people who thrive in this position are knowledgeable and persuasive sales professionals who inspire their teams to the same heights. In this multi-dimensional role, you’ll guide and motivate your team, attend to visual merchandising, and handle a whole range of customers with grace. You’ll also model grace under pressure in fast-paced environments, serving many different types of customers and resolving inter-teams conflicts smoothly. The potential to move up our organization is a must for this position.

RESPONSIBILITIES

Retail Associate Managers help oversee the following day-to-day functions of their retail locations:

• Offer consultative sales and service on the sales floor during retail hours (including nights and weekends).


• Partner with the Retail Store Manager to help recruit, develop, motivate and manage a high-performing team.


• Help sales team meet and exceed individual and team sales goals.


• Build pride and recognize and celebrate success in your teammates


• Keep abreast of the rapidly evolving T-Mobile technology.


• Help create an environment for discovery in your store that sparks new ideas for using mobile communications.


• Execute the processes and procedures that ensure that the “back” of the store works as well as the “front” from a customer perspective.


• Cultivate long-term customer relationships.

QUALIFICATIONS

• BA/BS degree or equivalent education through work experience (HS Diploma or GED required)


• Demonstrated customer service and sales experience with T-Mobile or another quality retailer


• Team-based work ethic with leadership potential


• Stellar problem-solving skills


• Availability for flexible scheduling


• Ability to prioritize and multi-task with ease


• Intuition to assess a customer’s shopping type quickly and accurately


• Interpersonal and communication skills that enable customers to feel comfortable with our products, features, plans, and services


• Basic computer skills

T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

The benefits of teamwork

What more can you expect? At T-Mobile, its high energy from day one: career growth, personal recognition, and diversity are all part of the mix. Youll enjoy competitive pay, special employee phone plans, generous paid time off, tuition assistance, medical and dental coverage, a great company-matched 401(k) plan, advanced training, and more.