Computer Technician Level I: Qualxserv

Position Title: Computer Technicians - Level I

Position Overview:

The Candidate will perform desktop computer “Break/Fix” support and Simple to Complex Installation, Add, or Change requirements of peripherals & Device Drivers. Completes all assigned service calls with professionalism and technical expertise. Ensures that quality and service level goals are achieved in a timely manner. Completes all administrative duties correctly and promptly.

Duties and Responsibilities:

- Provides quality customer service and support for designated equipment.

- Escalates problems to appropriate next level of support when necessary.

- Monitors assigned service calls to ensure timely completion.

- Ensures all time reporting and other required reports are accurate and submitted on time.

- Meets or exceeds various service levels as established by assignment (calls per day, ETA’s, on-time response, administrative call closure, customer satisfaction.)

- Responsible for ensuring on-going maintenance and development of positive customer relationships with all business partners and customers.

Required Skills and Abilities:

As a Level I Technician you will be required to have exceptional skills in the following areas:

- Minimum of one (1) year direct PC, Laptop and Printer Hardware Service experience. Dell certifications a plus. Lexmark experience a plus.

- CompTIA A+ Certification Preferred (Hardware & Software)

- Proficiency in desktop support of Clients’ individual PCs. Minimum operating system knowledge includes: Microsoft Windows 9x, 2000 and XP

- Reliable transportation – Will be using their own vehicle

- Willingness to travel

- Willingness to be paid on a per-call basis, not hourly.

Internal Candidates

All internal candidates please apply on line and send a copy of your most current resume to shelly.manning@qualxserv.net

External Candidates