|
'Apply Now' provides you with a fast and easy way to apply to
a job and has many benefits over other methods of applying
including:
Level II Technician: ECCA (EyeMasters, Binyon''s Visonworks...)
Apply Now: A Better Job Search Experience. Learn Why
Look Into A Future With Eye Care Centers of America, Inc.
Eye Care Centers of America, Inc. (ECCA), is one of the nation's leading optical retailers. Headquartered in San Antonio , Texas , ECCA opened in 1984 and has since grown to over 400 locations under the trade names of EyeMasters, Binyon's, Visionworks, Doctor's VisionWorks, Hour Eyes, Dr. Bizer's ValuVision, Doctor's ValuVision, Dr. Bizer's VisionWorld, Stein Optical, Vision World and Eye DRx.
Eye Care Centers of America is seeking an outstanding individual for the position of Level II Technician. Summary of job is to provide desktop hardware and software support with associated server and network support as it’s related to the desktops. Provide store server hardware and OS support when required. Provides guidance to Level 1 Technicians on application changes, system changes, troubleshooting procedures and resolution procedures. Install, modify, and make repairs to personal computer hardware and software systems and provide technical assistance and training to system users as escalated from Level 1 Technicians.
Responsibilities include but not limited to:
1. Load, maintain and troubleshoot specified software, such as operating systems, desktop tools, enterprise applications onto desktop computers and verify correct system operation. 2. Install, maintain, repair and replace desktop computer equipment 3. Identify, analyze and communicate recurring problems due to system changes, training and user errors. Review and enhance documentation for troubleshooting and resolution procedures for level 1 support. 4. Load, maintain, troubleshoot hardware and Operating System issues on Store Servers. Develop and manage new load images for Store Servers and desktop computers 5. Respond to client inquiries concerning system operations and diagnose system hardware, software, and operator issues. 6. Coordinate activities with help desk, network services, or other information system groups. 7. Provide updates, status, and completion information to manager, problem request tracking system, and/or users via voice mail, e-mail, or in-person communication. 8. Call software and hardware vendors to request service/replacement regarding defective products and replace defective or inadequate software packages. 9. Properly utilize tools such as Microsoft TechNet, online support web sites provided by hardware and software vendors and application help menus. 10. Participate in after-hours and off-hour coverage in rotation or as on-call reinforcements for critical events. Participate in monthly/period maintenance evening events.
We offer an excellent benefits package to include:
If you are interested in more than just a job and want to build a career, then you'll want to be a part of ECCA a Company that is committed to excellence. Enjoy an environment that is fast paced, dynamic, and rewarding. If you meet these qualifications and are an enthusiastic team player, apply on-line at www.ecca.com or mail resume and compensation requirements to Eye Care Centers of America, Inc., 11103 West Ave. , San Antonio , TX . 78213 Attn: Support Center Level 2 Technician. If faxed, include cover letter to (210) 524-6585. EOE. Committed to a drug free and smokefree workplace.
     |
Find a job, post your resume, research careers at featured companies, compare salaries and get career advice on Yahoo! HotJobs. Start your job search now on Yahoo! HotJobs - thousands of jobs listed daily.