Client Support Representative - Employer Benefits - Marsh Consumer - Urbandale, IA: Marsh

• Work with Brokers, clients, sales and service representatives in maintaining current clients. Support internal functions reporting to the Client Advisor and Client Executive.
• Gather data and assist with implementation of new clients directed by the Client Advisor or Client Executive.
• Identify important business needs of client and effectively communicate to the Client Advisor or Client Executive. Alert functional areas and escalate problems as needed.
• Maintain files on client problems and update management regularly.
• Handle participant and escalated calls.
• Provide monthly performance reporting, and quarterly and annual data reports to Client Executive.
• Oversee resolutions for client situations, changes and exceptions.
• Liaison between Client Executive, Client Advisor and internal (operations, marketing, customer service) staff.
• Trouble shoot client issues internally, establish the cause and bring to resolution with collaboration of the Client Advisor and Client Executive.
• Handle special projects on behalf of the Client Advisors and Client Executives.
• Gather and review information for annual stewardship reports, provide reports to Client Executive.
• Other duties as assigned.

• Bachelor's degree preferredRelevant experience with background in client management or administration
• Experience with Group Universal Life, auto/home and other ancillary insurance products
• Ability to follow-through on projects to completion
• Must be able to work independently, and within a team environment
• Proven ability to exercise sound judgment and strong problem solving skills
• Effective written and verbal communication skills, including the ability to communicate information concisely internally as well as externally with remote locations and external clients
• Demonstrated math aptitude
• Must demonstrate the ability to manage multiple priorities, deliver timely and accurate work products with a customer service focus, and respond with a sense of urgency as required
• Proficient in the use of personal computers and supporting software in a Windows based environment, including MS Office and Lotus Notes. Should be knowledgeable in the use of intranet and internet applications
• Must demonstrate professional and ethical business practices, adherence to company standards, and a commitment to personal and professional development
• Completes educational requirements to obtain applicable license(s)