The Clinical Client Services Coordinator (CCSC) is a highly motivated professional with at least 2 years of successful experience interfacing directly with Pharmacists or other Health Care professionals, to assist Clinical Account Executives (CAE), and staff pharmacists in completing the tactical and operational tasks required to meet the needs of our PBM Clinical Department. The position is responsible for collaborating with the CAEs, and staff pharmacists to provide issue resolution, and daily support regarding such items as formulary development, new client implementations, prior authorization processing, and claim processing as it relates to the clinical department, as well as respond to general internal and external inquiries. Responsibilities also include coordination of operational performance guarantees and Clinical reports, as well as Clinical-related projects as assigned. The CCSC will assist with developing efficiencies in current and future processes within the department and in how the department works with other Navitus teams.
Job Qualifications:
• 2 years of successful experience as a pharmacy technician
• Knowledge of PBM or health care industry preferred
• Ability to work independently and prioritize work in order to meet a need
• Strong team orientation and the ability to work with a variety of people
• Ability and desire to work with external Clinical contacts and partners
• Excellent verbal and written communication as well as strong organizational and multi-tasking skills
• PC skills; Microsoft Office, Email, Internet and other applications as required
• Valid State Drivers License and current Automobile Insurance Policy
Clinical Client Services Coordinator Qualities:
• A great aptitude for learning
• Enjoys and thrives in a fast-paced, ever-changing environment
• A willingness to help wherever necessary
Essential Background Requirements:
Associate Degree or equivalent, and
at least 2 years of successful experience in a pharmacy technician position
Certified Pharmacy Technician preferred.
Key Skills/Competencies:
- Critical thinking/Problem-solving
- Judgment and Decision-making
- Conflict Resolution/Management
- Communication Skills (written, verbal and active listening)
- Teamwork/Collaboration
- Customer-Centric Skills, and ability to understand internal and external customers
- Ability to prioritize continually/multi-task
- Understanding and coping with constant change
- Ability to build and manage relationships
