Who is Aimco?
Aimco is a premier Real Estate Investment Trust (REIT) and the nation's largest publicly traded owner and operator of apartment communities, with assets of $11 billion, serving approximately one million residents throughout the United States . As a leading S&P 500 company with over 25 years of proven performance, Aimco has a unique blend of experience and ingenuity in apartment management, financing and investing in conventional and affordable housing communities.

We are looking for a Resident Service Coordinator.

The Resident Service Coordinator’s responsibilities are similar to concierge and include such tasks as researching community, local and national services for senior or special needs, opportunities, transportation, meals and services provided specifically for a group of residents.

• May work with government agencies such as Department of Aging to obtain available services for residents.
• May arrange or organize events or outings.
• The service coordinator is NOT to provide support services directly (EXCEPT IN EMERGENCY SITUATIONS) or assist with other administrative work normally associated with the property's OPERATING BUDGET. Additional, the role is NOT one of an activity directory; however, educational programming that empowers and enhances resident independence is appropriate.
• Assists and advises residents and families of the services which may be necessary to maintain a self-reliant lifestyle.
• Promotes wellness activities for all residents
• Educates residents, families, and staff on available community resources (for example, case management, personal assistance, homemaker, meals-on-wheels, transportation, counseling, occasional visiting nurse, preventive health screening/wellness and legal advocacy)
• Assists residents in building informal support networks among themselves and with family members and friends
• Acts as a liaison between community agencies, service providers and residents
• Works as a team member with facility manager and other housing management staff in serving residents/clients
• Encourages residents to be proactive in meeting their social, psychological, and physical needs
• Facilitates meeting of needs when necessary, but avoids the creation of unhealthy dependence
• Uses the leas drastic intervention necessary to alleviate a problem situation
• May assist residents or coordinate training for residents in understanding leas and tenacy obligations
• Does not perform any duties or functions that are duly assigned to management or are associated with management responsibilities.
• Monitors the delivery of services to residents to ensure they are appropriate, timely, and satisfactory
• Performs service management function for all residents needing assistance
• Provides limited case management (i.e. evaluation of social psychological and physical needs and the development of service plan) for a resident when such service is not being provided by the general service community
• Educates residents on service availability, application procedures, residents rights, etc both individually or as a group
• Reports all suspected abuse situations to the appropriate agency
• Sets up volunteer support programs with service organizations in the community
• Advocates and may negotiate on behalf of residents for adequate, timely and cost effective provision of services
• Meets with service providers as needed and appropriate
• Assembles a directory of community services and makes it available to residents, families, and management
• Assists management in identifying residents who need assistance
• May educate staff on the management team on issues related to aging in place and service coordination, to help them to better work with and assist the residents.
• Documents contact with residents, providers and families
• Maintains individual files on residents which will contain

Are you the right person for the Job?

• It’s a great place to work! Aimco offers financial incentives based upon performance. In addition, We provide a salary and benefits package which includes a matching 401k, dental insurance, medical insurance, disability benefits, prescription drug coverage, confidential employee assistance programs, life insurance, a vision-care plan, paid sick time, wellness programs, paid company holidays, job training programs, tuition reimbursement, and paid vacations.
• Bachelor’s degree in social work, gerontology, psychology or public health or equivalent relevant work experience. Demonstrated working knowledge of community services in the region with particular knowledge of services that are provided for the population living within the facility. Proven experience in service management, including organizing, problem-solving and advocating.
• Trained in the aging process, elder services, disability services, drug and alcohol abuse and mental health issues. Aware of eligibility for and procedures of Federal and state entitlement programs. Alter to legal liability issues relating to providing service coordination. Good communication, writing, problem solving and organizational skills in addition to a strong advocacy capabilities..
• Possess the appropriate professional license where applicable.
• Occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. Occasionally lift and or move up to 10 pounds. Required close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.