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Personal Banker: East West Bank

Come join the East West Bank family and experience the opportunity of being a part of the 2nd largest bank based in Los Angeles, serving the financial needs of businesses and individuals throughout California and the Pacific Rim. East West Bank has 71 branches throughout California and is committed to being your “Financial Bridge” through the highest standards of service and the "Pursuit of Excellence".
East West Bank offers employment for individuals seeking the opportunity to contribute to a successful, dynamic and rapidly growing publicly traded (NSDQ: EWBC) full service commercial bank. With East West Bank, you'll enjoy:


• Outstanding health care package
• Internal advancement opportunities
• Competitive compensation
• Matching 401K and much more



East West Bank offers competitive compensation and benefits packages. East West Bank is an Equal Opportunity Employer.

Position Description:

Personal Banker


Department: Retail Banking
Reports to: Retail Branch Manager
Summary: Responsible for creating interest in, and commitment to open and use financial products and services with both individual and small business customers.

Job Description:

- Proactively source, acquire, and expand customer relationships by maximizing sales opportunities.
- Keep abreast of customer account activity to create effective customer retention strategies and “win back” strategies when necessary.
- Develop and sustain an in-depth knowledge of bank products and services.
- Probe within customer base for needs and opportunities to cross-sell other products and services.
- Accurately onboard accounts on the Metavante system.

Qualifications/Experience:

- Retails sales experience, customer service orientation, strong analytical and problem solving skills, excellent verbal & written communication skills in English, financial/business acumen, and basic PS skills. Bachelor's degree or equivalent work experience required.

Job Requirements:

- High school diploma or general education degree (GED) and minimum one-year of sales experience in an organization with defined sales goals and accountability; or equivalent combination of education and experience.
- Proven effective customer service skills.
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers.
- Ability to add, subtract, multiply, & divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram from, Ability to deal with problems involving several concrete variables in standardized situations.
- Life, health and series 6 and 63 licenses preferred.
- Demonstrate good communications (verbal and written) skills.

Basic Competencies:
- Consistently demonstrate East West Bank's customer service standards
- Ability to acquire, deepen, and retain customer relationships
- Know the features, benefits and applications of core Retail products (checking, savings, money market, CD's, OLB, credit card, debit card)
- Basic knowledge of commercial lending and service products
- Profile customer's needs, create interest, and cross-sell all Retail products/services, including, but not limited to, HELOC, mortgage, investments.
- Proficiently applies technical & functional expertise:
o Bank's front-end branch systems
o Customer/account maintenance & special services
o Ensure adherence to all policies, procedures, and regulations, such as fraud prevention, privacy policies, anti-money laundering (AML)/ Know Your Customer (KYC)/OFAC
o Robbery, kidnap & extortion procedures
- Take responsibility for achieving objectives, and is accountable for his/her results, actions, and decisions.
- Follow English instructions, both verbal & written, without supervision






Apply Only at : East West Bank